13401 Players currently online!
Man vs. Machine - good luck!
Turn-based games at any time!
Vote for the best move to win!
Do you have what it takes?
Backgammon, Yatzy, and more!
Sharpen your tactical vision!
Get advice and game insights!
Learn from top players & pros!
View millions of master games!
Your virtual chess coach!
Perfect your opening moves!
Test your skills vs. computer!
Find the right private coach!
Can you solve it each day?
Bring it all together!
Beginners, start here!
Make friends & play team games!
News from the world of chess!
Search all Chess.com members!
Find local clubs & events!
Who's the best of your friends?
Read what members are saying!
My online chess has been totally software BUG infested for a couple weeks, moves I play keep bouncing back, what is up with this? Provisional moves are hopeless, I cannot get any moves to register the screen flashes and returns to the original position. Sometimes click on start square and end works others only dragging works - getting annoying.
Which browser and version are you using? What color does the square go as the pieces are bouncing?
I don't want you to attend to mine, or any one persons specific issues. What is needed of you, is for you to bring the very existence of all these issues with Live Chess to the attention of those, who has got the authority to make profound changes. Even if the reason for one players troubles is found and corrected, there are still tens of thousands of players with their own problems that can't all be fixed individually.
Here's what I want you to do:
Contact the management; whoever has the authority to do whatever they see fit about Live Chess. Tell them that alot of people are having troubles with Live Chess and there is no way for you and your colleagues to attend to them all individually and that players leave the site because of their problems. One arguement that probably interests them more than the players' troubles, is that whatever platform is used for Live Chess (apparently, it's not Java, as you pointed out), chess.com payed good money to use it and whoever they paid most likely promised it would work on any normal PC system.
This means that chess.com is not getting their money's worth.
If they still don't want to do anything about it, fine. You've tried and then I'll thank you. But please do try. When I write proper supports, all I get is: "What browser are you using?" and this problem isn't just about me.
I need to know what the specific issues are though so I can try and replicate then get it fixed.
I ask which browser for two reasons..
1. some do still use really outdated browsers which doesn't help
2. Some issues are browser specific, so can sometimes just show IE alone for example. The issue may not show to me if i tested an IE only bug on chrome.
If it does turn out to be browser specific then it saves me a lot of bug testing time knowing which it happens on.
I understand that, I really do.
1: Will you do what I asked of you?
2: I gave you the information you asked of me, regarding browser, version etc. Since then, I haven't heard anything about it. Did you try to help me individually? If you did, what did you find out? Did you come to the conclusion that you didn't know what to do about the problem? If so, did you check with any of your co-workers for assistance? If you still didn't know what to do about it: please talk to the management.
I'm sorry, but it's been a while now, since my first post and all that's happened is that you know what browser I'm using.
Can you post a list of the addons you have on Firefox please?
Sure. My only addons are "Adblock Plus 2.2.1" and "Dummy Lipsum 3.0.0".
Both of them were added after the troubles with Live Chess started (which was practicly the date I joined chess.com).
Dragonbice: email me directly with every issue you experience, include screenshots. Thanks! piotr at chess com.
Also, you can try disabling Adblock and enabling premium membership trial (at least) to see how it goes. Cheers!
11/29/2015 - Bait and Lure
by J0kZ 3 minutes ago
Podium Prediction Plus (PPP) - "British Knockout Championship"
by Louis-Gaetan 6 minutes ago
The most interesting game of chess was played here in chess.com !!!!
by MarcoBR444 16 minutes ago
Fritz 15 = Rybka
by chyss 21 minutes ago
want to get insulted for free ?
by kaynight 24 minutes ago
Beginner Trying To Learn Fundamentals
by X_PLAYER_J_X 34 minutes ago
Broadening My Opening Repertoire for White
by Wezzyfish 37 minutes ago
Daily Puzzle Submissions! *Be Involved*
by Shravani_Patil 39 minutes ago
Lost Of Value Due To Lost Signal
by Kristiadi 40 minutes ago
ALL MAHARASHTRA OPEN FIDE RATED TOURNAMENT (MY INTRO)
by CaitanoDemelo 45 minutes ago
Why Join | Chess Topics |
Help & Support |
© 2015 Chess.com
• Chess - English
We are working hard to make Chess.com available in over 70 languages. Check back over the year as we develop the technology to add more, and we will try our best to notify you when your language is ready for translating!