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puzzle stuck


  • 23 months ago · Quote · #1

    rdelachapelle

    A puzzle seems to be stuck.  It says "waiting for computer move"    but nothing happens.    I try starting over, first tactics trainer, then chess.com website, same problem comes up with same problem.  What to do?

  • 23 months ago · Quote · #2

    georges64

    I have the same problem. It began yesterday morning.

  • 23 months ago · Quote · #3

    georges64

    I have sent a message to Help & Support. I am waiting for their answer.

  • 23 months ago · Quote · #4

    christinealicia

    I have the same problem.  Leave a comment here if you get a response from Help & Support.

  • 23 months ago · Quote · #5

    rdelachapelle

    so far, no response from Help.  My tactics trainer has now been down for 2 days.

  • 23 months ago · Quote · #6

    christinealicia

    What browser are you using?  I'm using Firefox.

  • 23 months ago · Quote · #7

    rdelachapelle

    IE, windows XP

  • 23 months ago · Quote · #8

    christinealicia

    Well, probably nothing to do with browser or operating system then.  :)

  • 23 months ago · Quote · #9

    Timothy_P

    Did you guys try rebooting the computer?

  • 23 months ago · Quote · #10

    rdelachapelle

    rebooted, more than once.  Havn't tried another computer...but don't have much hope.

  • 23 months ago · Quote · #11

    christinealicia

    I've rebooted too.  Just tried another computer - same problem.

  • 23 months ago · Quote · #12

    rdelachapelle

    the puzzle that's hanging me up is always the same.  I don't know it's number but the white queen is on h5.  Is this the same puzzle hanging you up also?

  • 23 months ago · Quote · #13

    3ptace

    Browser doesn't matter....it happens whether I use Firefox or Google Chrome and it's beginning to annoy me because it keeps coming back to the same problem.

  • 23 months ago · Quote · #14

    rdelachapelle

    so, same problem that causing me fits, queen on h5?

  • 23 months ago · Quote · #15

    georges64

    White queen on h6 and black king in check on h7. Help & Support suggested a hard refresh, which I did, to no avail. I sent them an other message.

  • 23 months ago · Quote · #16

    georges64

    White queen on h5, not h6 as I wrote by mistake.

  • 23 months ago · Quote · #17

    rdelachapelle

    That's the one. w queen on h5, b king on h7.  Still no help from chess.com.  Thanks for your help on this.

  • 23 months ago · Quote · #18

    3ptace

    they need to delete that problem....not all that challenging when one gets to look at for so longLaughing....funny how it only pops up on my laptop and not my cellphone.

  • 23 months ago · Quote · #19

    georges64

    This is that they are trying to do, delete it. But it is not easy as the number doesn't appear on the screen. I sent them a copy of that screen to help.

  • 23 months ago · Quote · #20

    rdelachapelle

    thanks again, g64, for doing that.


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