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  • 4 years ago · Quote · #1

    nbcauthor

    Hi there...

    i inadervantly paid for a premium version after thinking payal was going to allow me to confirm after finding out how much in british pounds.

     

    Now, i believe i have 30 days to cancel this membership.  Where to I cancel premium service to get full refund, while continuing with basic membership.  The only things I can see is to cancel future membership, and not get refund....

    How to I cancel current membership to get full refund?

    Thanks

  • 4 years ago · Quote · #2

    erik

    somebody will contact you soon...

  • 4 years ago · Quote · #3

    Patzer24

    Jupiter, I have now completed the 30 day money back guarantee for you as you have requested for. Thank you for trying out our premium service on Chess.com.

  • 4 years ago · Quote · #4

    RainbowRising

    www.xe.com  for all currency conversions

  • 3 years ago · Quote · #5

    godsri

    Hi Admin,

     

    I would like to request a refund since i want to cancel my premium membership, its not been 30 days since i started it so can you pls process my request.

     

    Thanks,

    Sri;.

  • 20 months ago · Quote · #6

    erick1324101

    I would like to request a refund since I am in the 30 day guarantee period please

  • 19 months ago · Quote · #7

    SimonHuynh

    I would like to request a refund, too. I am so sorry.

  • 11 months ago · Quote · #8

    jurgenfd

    Please cancel my Platinum subscription; I'll enlist at the Gold level afterwards. 

    I've already canceled the auto renewal so it doesn't happen again.

  • 10 months ago · Quote · #9

    jnunezl

    how can I cancel the auto renewal? I have just become a gold member to see domo options, but I don't want to pay every year.

  • 10 months ago · Quote · #10

    kohai

    jurgenfd wrote:

    Please cancel my Platinum subscription; I'll enlist at the Gold level afterwards. 

    I've already canceled the auto renewal so it doesn't happen again.

    Because your account has recently updated, you can either leave it as platinum for another year, or go into the 'premium upgrade' page, click on gold monthly/yearly and the remaining money will be turned into months and added to the length of gold time you get.

  • 10 months ago · Quote · #11

    Letvik

    Hi. I wanted to upgrade to Platinum membership but selected Diamond by mistake. I switched to Platinum the same day and would like to get the odd money back. Please tell me what I should do.

    Thank you in advance.

  • 10 months ago · Quote · #12

    kohai

    The money auto changes to time added onto the platinum you have now. I don't think its possible for you to get the difference back now in money sorry.

  • 10 months ago · Quote · #13

    jurgenfd

    kohai wrote:
    jurgenfd wrote:

    Please cancel my Platinum subscription; I'll enlist at the Gold level afterwards. 

    I've already canceled the auto renewal so it doesn't happen again.

    Because your account has recently updated, you can either leave it as platinum for another year, or go into the 'premium upgrade' page, click on gold monthly/yearly and the remaining money will be turned into months and added to the length of gold time you get.

    I would like to request for a refund instead please. I will then decide later if want to rejoin.

    Thanks

  • 10 months ago · Quote · #14

    kohai

    jurgenfd wrote:
    kohai wrote:
    jurgenfd wrote:

    Please cancel my Platinum subscription; I'll enlist at the Gold level afterwards. 

    I've already canceled the auto renewal so it doesn't happen again.

    Because your account has recently updated, you can either leave it as platinum for another year, or go into the 'premium upgrade' page, click on gold monthly/yearly and the remaining money will be turned into months and added to the length of gold time you get.

    I would like to request for a refund instead please. I will then decide later if want to rejoin.

    Thanks

    I've done the refund for you now.

  • 10 months ago · Quote · #15

    shineonantares

    I would like a refund. I purchased the yearly platinum membership and have decided it was not to my liking. Please refund my money as soon as possible.

  • 10 months ago · Quote · #16

    brianokeeffe14

    Could I please get a refund for the platinum membership I purchased for a month, thank you

  • 10 months ago · Quote · #17

    kohai

    The forums really shouldn't be used for refund requests, can I ask that you please submit a ticket using this http://support.chess.com/Tickets/Submit

    selecting 'Billing & premium memberships' to request the refund if you haven't already done so, and haven't already received it.

  • 5 months ago · Quote · #18

    Der_Torte

    I also would like to use the money back guarantee, my account has been updated on March 10, please refund!

  • 5 months ago · Quote · #19

    Der_Torte

    Guys,

     

    your contact support template looks like a fake. I press the send button and nothing happens :(

  • 5 months ago · Quote · #20

    kohai

    This is what should happen and what you should see :

    On this page https://support.chess.com/

    top right corner click where it shows 'Contact'

    It opens this page https://support.chess.com/customer/portal/emails/new

    where you fill out the information about the issue. After filling out all of the boxes, click the orange send button at the bottom and this window should then appear http://grab.by/vrMg

    That last page/window http://grab.by/vrMg  has the final 'Send Message' button on it that is needed in order to submit the form to us, without it the ticket won't send. Thats also the page/window that many with the 'can't contact support' issues are having


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