Club Redesign: Five questions to @jdcannon

Nope. I don’t use bad language. Ever. Been running clubs being nice and helpful for over 5 years. This is a recent phenomena. And admins are quitting because of it. The details are in these forums if you look.

And it has happened to many of us. It’s difficult to find a very active admin who hasn’t been muted this year. Or got a warning.

I will give an example. We get people who apply to Team Australia who don’t have the Australian flag on their profile. We are a very multicultural country. I used to message them and ask them to consider putting the Australian flag on their profile if they are obviously here but have another flag for the world league. Now if I do that and they report my message as spam and get annoyed. I can get muted.

Are you an active club admin so you know of our issues and problems?

If you wonder why staff aren't replying directly in this forum anymore, look no further than the past few comments.

I am an optimist. 2024 is soon to be here and hopefully things will settle down.

I only ever ran a couple of tourneys online and am a member of a club which actively plays tournaments with other clubs.

Good for you 'for your service' as they say. The way you said that you were being muted sounded like chess.com was muting you for...well, you didn't actually say so it was open to some interpretation. The way you say it now seems like it is more a product of changes to how things are done now as opposed to in the past. I presume you have asked staff how to better handle what you are wanting/needing to do so that you do not continue to get muted?

Oh, of course there are problems...that's very obvious, but....well, honey vs vinegar.

Indeed.

Kookaburrra, for example, is admin to more than 10,000 players and spends countless hours showering them with support, kindness, and friendship. She helps admins of opposing teams, her competition, build their clubs, and solve their team page and match play tech issues. I know, she has helped me many times. 

While she is a one of a kind, rare bird amongst our admins, there are many other admins who come close in their devoted service to their team members and, like Kookaburrra, to opposing teams as well. We as admins do so much more than create matches, as we compassionately support teammates who are dealing with issues of depression, health, old age, loneliness, loss of job, homelessness, and death of loved ones. Our teams are communities of friendship and support, and when we express concerns in this forum over issues that are destroying those communities, it is unfair and unnecessary for others to attack us. 

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In this forum? Could you please link a current forum about clubs related issues, where staff (those with the green pawn beside their user name) – are still "replying directly" ...?

As far as I could notice, issues are still and continuously increasing, solutions don't arrive for any of our major problems and the responsible manager has simply stopped exchanging about clubs related issues – already two or three months ago.

@MasterMatthew52 Your implication that Chess.com staff (management) is not replying or responding to its own employees or customers is a sign of a deeper and systemic problem.

*** IF *** a group within an organization make an organized effort to ignore a group customers, not matter the issue, then that group has turned their back on what is most important – THE CUSTOMER.

They aren't replying because they don't have the answers. And they obviously don't have top level developers to produce those answers. It has nothing to do with our comments, because if they had answers and consequently solutions to the problems that we addressed, then praise shall reign upon them.

I think, during 2023, their development processes have been demonstrated to be immature, with clear deficiency in quality assurance, in requirements analysis, and in reliability. The site has apparently grown beyond the ability of the development organisation to support it.

Some clubs progress this Friday? Let's test notifications:

Just created twenty daily matches between my clubs. In half of them all three notifications (one for the challenge and one for the open match to each of both clubs) were sent correctly. In the other half (50%) there wasn't a notification about the incoming challenge.

In the same time three clubs have accepted outgoing challenges from my clubs: For two of them members of my clubs got a notification for the newly open match, in the third one (33%) they didn't receive this notification.

To see some clubs progress, notifications should finally become reliable, shouldn't they? Waiting for some update.

Fun fact: Already for a third time Chess.com Community has won their vote chess game vs. Danny Rensch on time (called "Danny vs The World").

There's a long list of upcoming Arenas:

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I don't have access to any of them. If I click of one of the upcoming Arenas, I get redirected to always the same "clocking" Arena:

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A few seconds later this banner appears:

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Here is a screenshot from the banner in the comment box (before being "optimized" during posting:

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Any chance to understand, what's happening here? Any kind of help or support available?

Yabadabadoo! Daily Match Top Player Leaderboard has returned to our team page after a year long absence. It is noticed and very much appreciated. Thanks chess.com!

It’s not in every club. What is the criteria for it to appear? Some clubs have it others don’t.

My 3000 player team does not always show it on my iPad, but does on my desk top computer. My smaller teams show it on both. I don’t understand tech, and nit sure this info is relevant.

Looks broken to me.

Restart your computer; clear your cache; ask that question in another forum; the tech team is aware of the problem; heck... just throw your bug report into the circular file; oh wait... just submit it again next time it happens. In the meantime, just get used to it because that's how the platform was designed.

Wash and repeat, ad infinitum.

I think that it's a timeout issue with whether or not it shows. If the query takes too long to return the data, it doesn't show.

A couple of my clubs don’t have it. On various technologies. I am hoping it is being rolled out. Because it’s inconsistent.

What can be done about that?