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Major chess vendor sent me a desaster, horrable set of chessmen...HELP!

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DesperateKingWalk
hermanjohnell wrote:
choppie3 wrote:

I also am looking for one of those $40 dollar "on the go" plastic sets with a travel bag and mouse pad board but that's for another project...

Once you´ve got one it´ll probably be what you use the most.

No way.

I love a nice plastic set. But it does not hold a candle to a nicely weighted Boxwood and Ebony chess set.

Even these pawns play, look, and feel fantastic at 60 grams in real wood.

hermanjohnell
DesperateKingWalk wrote:
hermanjohnell wrote:
choppie3 wrote:

I also am looking for one of those $40 dollar "on the go" plastic sets with a travel bag and mouse pad board but that's for another project...

Once you´ve got one it´ll probably be what you use the most.

No way.

I love a nice plastic set. But it does not hold a candle to a nicely weighted Boxwood and Ebony chess set.

Even these pawns play, look, and feel fantastic at 60 grams in real wood.

I hold little hope for you. my remark was directed at choppie3.

DesperateKingWalk
hermanjohnell wrote:
DesperateKingWalk wrote:
hermanjohnell wrote:
choppie3 wrote:

I also am looking for one of those $40 dollar "on the go" plastic sets with a travel bag and mouse pad board but that's for another project...

Once you´ve got one it´ll probably be what you use the most.

No way.

I love a nice plastic set. But it does not hold a candle to a nicely weighted Boxwood and Ebony chess set.

Even these pawns play, look, and feel fantastic at 60 grams in real wood.

I hold little hope for you. my remark was directed at choppie3.

So what. That never stopped you or anyone else. grin

magictwanger

I completely mirror what Powder said. If it makes you happy, you don't have to worry about getting flamed from some forum folks and I doubt anyone following your story would do so anyway.. Do what's good for you.

Btw, I can guarantee I'm more OCD than you! Not something I'm particularly proud of.

choppie3

Dropped off the return today, it was relatively painless, emailed the tracking number to support, they should have it within 10 days or less. They mentioned that the making of the replacements had started two days ago, I'll post a pic or two when I receive them, revealing the vendor in a positive light.

Has anyone had experience with The House of Chess? I see the prices are pretty good for a small set to torte around and free shipping in the US

Schachmonkey
https://www.chesshouse.com/?tw_source=google&tw_adid=383237304370&tw_campaign=6514157645&gad_source=1&gclid=Cj0KCQiA2KitBhCIARIsAPPMEhKxCBqLtdu_O3MwOBtuRxnwRajxd93dPMyV5vhbjfXvAwS5FqcdHE8aAsSZEALw_wcB
I’d look here to, I’ve never had any issues with gear quality or customer service. Plus sometimes I’ve called just to discuss chess as a fan.
Truly great vendor😃
choppie3

=====UPDATE

shipping return update
Moving Through NetworkIn Transit to Next Facility
January 21, 2024
Arrived at USPS Regional Facility
MIAMI FL INTERNATIONAL DISTRIBUTION CENTER, UNITED STATES
January 20, 2024, 12:57 pm

choppie3

===========UPDATE==========

After much researching this, I've concluded that what the vendor deemed as antiquated, was really "exactly" what other vendors call mahogany or walnut.

I've elected to pay shipping to return the wrong chessmen, along with ebony knights and bishops so they could send bishops with correct base size AND 4 matching knights.

I requested natural boxwood, which they don't offer as an option for THIS set, yes, sharing vendor name... see link below.

https://www.thechessempire.com/jaques-staunton-1849-series-chess-pieces-antiqued-boxwood-ebony-4-4-king.html

The reason I was interested in this set is because of the odd shape of the king's crown.

NOW....I can safely/correctly say, I have a one-of-a-kind set of chessmen as this exact set is not offered in plane boxwood, anywhere!

I'm reporting that I'm 100 percent happy with the replacements, extremely happy! See a few pics below...will post more later. Received these at my office today.


Looking at the rook, I'm seeing how impeccable the cuts are! Usually there are some very slight burs or stragglers on the inside edges....I wouldn't change anything about this replacement side...

Conclusion; I had an issue and sent an email, received response the next day, requested a plain boxwood replacement and received exactly what I wanted, and I'm very happy with the quality, it's awesome quality, perfectly carved.

Yes, I will 100 percent recommend The Chess Empire, their products are perfect and they stand behind making customers happy, and most of all their customer service responds instantly to issues...something that you don't find today.

magictwanger

Beautiful set you have there!