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New Player In Chess Piece Manufacture

TheOneCalledMichael
globecreations wrote:

Hello Everyone
This is Deepal Singh from Globe Creations; I have been following this thread from the start, thankful to everyone who participated here especially thanks to tskeldon who really help me to learn a lot of experience in the western market through this thread. There are some points noted by me to answer personally are as followed:-

  1. If anyone thinks our wood is not good to go, Our company will replace and costs you not even a single penny (for a single piece or full chess set).
  2. Our company might not able to impress everyone but we do every possible thing to complete satisfaction to the customer.
  3. (QueenClaudia2003) Some things are helping us to improve our weak points.
    (Apologies Tim for the response which wasn't meant to hurt the feelings.)
  4. Our company has the rule to replace the single piece immediately if required.

Note: We'll gonna offer free delivery to all over the world soon. Until then spin the wheel on our website & win up to 40% discount 

Any Questions will be replied to immediately or for further information can contact us through email here

 

No thank you, I don't feel like buying from you now I have seen how Mr Tskeldon is treated.

QueenClaudia2003

I expect exceptional customer service and nothing short of that. For example doing the right thing straight away not when you've had your arm twisted. Trust really is very important to me and it was very short sighted of you to treat what should have been a valued customer in such a way. It spoke volumes to me and appeared very greedy, could never buy from such a company.

Pawnerai

Let's not forget the company's initial response to the damaged King was that the customer was  lying about how the damage occured and shipping charges would be added. How many customers out there who do not have the benefit of a public forum do you think got that canned response? 

globecreations
Pawnerai wrote:

Let's not forget the company's initial response to the damaged King was that the customer was  lying about how the damage occured and shipping charges would be added. How many customers out there who do not have the benefit of a public forum do you think got that canned response? 

I agree with you all, with due respect to everyone, which taught me a lot and to take the step of replacement of the damaged piece straight away. So there's nothing twisted or no charges will be added which allow me to take my company the better step forward in between all of you.

globecreations
QueenClaudia2003 wrote:

I expect exceptional customer service and nothing short of that. For example doing the right thing straight away not when you've had your arm twisted. Trust really is very important to me and it was very short sighted of you to treat what should have been a valued customer in such a way. It spoke volumes to me and appeared very greedy, could never buy from such a company.

There's nothing like greed or anything from our side as you might read that we've provided the replacement without charging anything. I might not come up straight away (the first mistake which has been improved now) but I've done what was important to do. Our company will take every possible step to make the trust with our valued customers.

nvpliers
globecreations wrote:
QueenClaudia2003 wrote:

I expect exceptional customer service and nothing short of that. For example doing the right thing straight away not when you've had your arm twisted. Trust really is very important to me and it was very short sighted of you to treat what should have been a valued customer in such a way. It spoke volumes to me and appeared very greedy, could never buy from such a company.

There's nothing like greed or anything from our side as you might read that we've provided the replacement without charging anything. I might not come up straight away (the first mistake which has been improved now) but I've done what was important to do. Our company will take every possible step to make the trust with our valued customers.

If I understand correctly, you are a company just starting out.  Thank you for learning from our forum.  There are a lot of good honest people here.  We appreciate you trying to correct your previous path, and that you are trying to become more consumer oriented.  Thanks!

RichardHG
nvpliers wrote:
globecreations wrote:
QueenClaudia2003 wrote:

I expect exceptional customer service and nothing short of that. For example doing the right thing straight away not when you've had your arm twisted. Trust really is very important to me and it was very short sighted of you to treat what should have been a valued customer in such a way. It spoke volumes to me and appeared very greedy, could never buy from such a company.

There's nothing like greed or anything from our side as you might read that we've provided the replacement without charging anything. I might not come up straight away (the first mistake which has been improved now) but I've done what was important to do. Our company will take every possible step to make the trust with our valued customers.

If I understand correctly, you are a company just starting out.  Thank you for learning from our forum.  There are a lot of good honest people here.  We appreciate you trying to correct your previous path, and that you are trying to become more consumer oriented.  Thanks!

Agree @nvpliers

Pawnerai
globecreations wrote:
Pawnerai wrote:

Let's not forget the company's initial response to the damaged King was that the customer was  lying about how the damage occured and shipping charges would be added. How many customers out there who do not have the benefit of a public forum do you think got that canned response? 

I agree with you all, with due respect to everyone, which taught me a lot and to take the step of replacement of the damaged piece straight away. So there's nothing twisted or no charges will be added which allow me to take my company the better step forward in between all of you.

I am satisfied with that response. Let's all move forward with positive energy. thumbup.png 

Brynmr
Pawnerai wrote:
globecreations wrote:
Pawnerai wrote:

Let's not forget the company's initial response to the damaged King was that the customer was  lying about how the damage occured and shipping charges would be added. How many customers out there who do not have the benefit of a public forum do you think got that canned response? 

I agree with you all, with due respect to everyone, which taught me a lot and to take the step of replacement of the damaged piece straight away. So there's nothing twisted or no charges will be added which allow me to take my company the better step forward in between all of you.

I am satisfied with that response. Let's all move forward with positive energy.  

thumbup.png

tskeldon

Hi everyone!

I just heard from Deepal. He has advised me that my replacement king still has not shipped due to the closures and lockdown situation in Amritsar, and that it is still likely 2 weeks out. He will notify me as soon as he knows for a fact that shipping has seen the back of it out the door. Good Luck!

On a related matter, he is having discussions with manufacturing about their ability to create a wider variety of board 'edge' profiles. You'll recall that I prefer a decorative contoured furniture edge, such as are unnecessarily saved for boards that suffer other ornament and ostentation. 

Finally, after having spent hours and days trying, I still haven't found a way to put an active chart into this forum, that would allow people to click to expand pictures that referenced particular traits or qualities that I wanted to draw their attention to.

Instead, I'm going to describe, in a more detailed sense, exactly what 'I' perceive to be a given situation (as defined by the categories in the chart), and post pictures pertaining only to those conditions that are more difficult to propagate in the mind, in order to help frame a given consideration.

And no, my new 'old' model camera (phone) still hasn't arrived from China. I'm of the mind now that as long as I wait, it will not arrive, so I may as well get on with it. Apparently there is an influenza outbreak there that is obstructing all manner of business. Who knew!

If the original pictures I posted were of sufficiently good quality to reveal the nature of the pieces (if possibly however not being suitable for framing, due to their lack of lighting and compositional artistry), let me know, and I'll feel more confident about getting on with it.

Tim

 

Brynmr

The quality was fine. Green light - go for it.