Chess.com takes cheating very seriously:
https://www.chess.com/article/view/chess-com-fair-play-and-cheat-detection
Discussions of cheating, potential cheating or cheat detection are not allowed on the general forums. If you would like to have that discussion, join the following group.
https://www.chess.com/club/cheating-forum
I have been playing on chess com for more than 8 years EVERY DAY! But I had it enough! Too many cheaters made me start playing on another site which takes cheating more seriously than here. I played 2 times in last couple months with cheaters there it was obvious that they used engines and I lost. Do you know what happened? Only 5 minutes after our games I got notification from stuff there that I lost to a cheater, their accounts were closed and they appologised and even returned my rating points?! Only 5 min after those games and I didnt even report them because I knew when I reported cheaters on this site nothing happens. Even now I played here with a player that has 1900+ points in corespondence chess and only 1300+ in blic! Why is that? Because in corespondence he has time for using engine unlike 5 min games when he has no time for that. Who else has 600 points difference and doesnt cheat. I was destroyed in corespondence by him in 15 moves both games and when I put games to be analysed in real chess engine. It showed he had 0 inaccuracies, 0 mistakes and 0 blunders! That is another indicator of cheating beside his enormous difference in points between daily chess and blic games. Even that is not much important. Using engine for such thing will never make him better player but what annoys is that stuff here gives shit. Now you can close my account I dont care anymore, leave cheaters here as long as they pay.