Problems of Internet on Chess.com, How Contact Team Chess Com
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Jan 23, 2023
0
#4
MYSTERIOUSGENIUS000 wrote:
Hi! In these last four days i lost four games for problems of internet connection. And even to other chess com members happened the same thing.
So i ask to you, how we can contact the Team of Chess.Com and regain the points lost?
I am even worry because Disconnection is Unfair Play but i didn't do it volontary but is the chess con server that does not work. How to do? I will send photos of the last game that i lost in a Equal Position!
The site has been experiencing very high loads.
https://www.chess.com/blog/CHESScom/chess-is-booming-and-our-servers-are-struggling
If you lose games due to outages, contact support directly, with a link to the game(s) and if they coincided with a crash, they may be able to refund points.
https://support.chess.com/article/346-contact-us
Feb 16, 2023
0
#6
Chess.com refund the points lost for the internet connection. Thanks!
Hi! In these last four days i lost four games for problems of internet connection. And even to other chess com members happened the same thing.
So i ask to you, how we can contact the Team of Chess.Com and regain the points lost?
I am even worry because Disconnection is Unfair Play but i didn't do it volontary but is the chess con server that does not work. How to do? I will send photos of the last game that i lost in a Equal Position!