unable to chat while observing live games

plz help with remedies ty

I'm having the Same Problem..I can only Chat during my games..not when observing others

Me too

i am also unable to chat while observing live games..this problem only began after i updated my app to the newest version....what and when will this issue be repaired!!!!

i shall not rest until i get a reasonable response to such a BASIC feature that has ALWAYS been available on this website

i find this entire issue an oversight and irresponsible to those that have charge of the basic functions of this wesite

does this forum ever get read by anyone at chess.com who can actually DO something to resolve this problem?!?

Hi gcharsch,

Please submit a ticket here so that it goes directly to staff: https://support.chess.com/customer/portal/emails/new

Thanks!

this action that u suggested has not solved the problem i addressed what other actions or " support" groups do u recommend i cantact to resolve this problem

it is obvious that the new app somehow disabled a BASIC feature that has ALWAYS been available on this app.....how does this happen?!?!?

at this point i am VERY disappointed in the 1.response to an obvious problem and 2. the technical staffs inability to remedy this issue..if u do not realize this the ability to be able to chat to one another during games being viewed by other players is an invaluable asset to all those who log on to your website as well as those who wish to continue to do so i strongly recommend that this issue be given your utmost attention

The technical staff will have an opportunity to remedy your issue once you've submitted a ticket. 

https://support.chess.com/customer/portal/emails/new