vacation

Bad_Dobby_Fischer
Martin_Stahl wrote:

You might want to open a ticket, since there might be a bug. https://support.chess.com/customer/portal/emails/new

 

https://www.chess.com/daily/game/178056778


That game shows your opponent hasn't been on for over a month. So, unless they used to be premium, then they should have lost a long time ago. (currently shows 7 days left but basic members should have 30 days max but start with 7, with 2 added per month). Game should have been over long ago unless the FAQ is incorrect on vacation.

 

 

I have 3 months 1 day of Vacation remaining is what it says for me

FBloggs
kaynight wrote:

Pompous ass. No offence.🤡

Talk about projection.  Ha!

jamorcos

it can't be total vacation as your told how much you have left Laughing

Martin_Stahl
Bad_Dobby_Fischer wrote:
Martin_Stahl wrote:

You might want to open a ticket, since there might be a bug. https://support.chess.com/customer/portal/emails/new

 

https://www.chess.com/daily/game/178056778


That game shows your opponent hasn't been on for over a month. So, unless they used to be premium, then they should have lost a long time ago. (currently shows 7 days left but basic members should have 30 days max but start with 7, with 2 added per month). Game should have been over long ago unless the FAQ is incorrect on vacation.

 

 

I have 3 months 1 day of Vacation remaining is what it says for me

 

Mine says the same in settings. Probably just a bug.

Martin_Stahl
AJKerek wrote:

Thanks! Now, I was wondering how that works... So I assume that when they do move, (whether my game or at another player's) vacation time comes off across the board but the time duration of each daily game they have ongoing restart and runs back down to "few min" and then vacation kicks back in again. Correct?

Thanks!

 

There are a couple of things that can happen. Since vacation uses a minimum of 24 hours, if they come off of vacation before that 24 hours has elapsed, the remainder of the time gets added to all games where they are on the move (no-vacation games excepted) up to the max game time control.

 

For premium members, and auto-timeout protection, if they get low on time in another game then it will place them in vacation again. The amount of time varies a little; I've had it kick in with less than an hour before and up to three hours.

AJKerek

Thanks!

jamorcos

my concern is the delay in awarding 'points' when games/time runs out, not knowing is frustrating as well as membership/non