account upgrade issues

FiveThings
I’ve purchased the diamond plan for a year. The payment went through but the account didnt upgrade. Then I canceled the plan but I still didnt get my money back and its been a week now. What the hell is going on chess.com???
notmtwain
FiveThings wrote:
I’ve purchased the diamond plan for a year. The payment went through but the account didnt upgrade. Then I canceled the plan but I still didnt get my money back and its been a week now. What the hell is going on chess.com???

Have you written an email to support@chess.com?

RonaldJosephCote

   " What the hell is going on chess.com??? frustrated.pngmeh.png    Wish I could say thatsad.png  everytime I do Bart Simpson comes running over like its the end of the world.cry.png

Patzer24

@FiveThings , I have sent you an email to help you and make sure that you receive the full premium membership that you have paid for. Thank you and have a nice day!