Bug when time is over

PietroSalem
Hello, i have many games where the time of the opponent is over.
PietroSalem

PietroSalem a écrit :

Hello, i have many games where the time of the opponent is over.

These games are still pending while i should win on time. Will you fix this bug?

wanmokewan

Something is messed up. It says your games are 960 when clearly they aren't.

Click help at the top of the screen, then choose report bug.

manekapa

There is a setting for claiming daily timeouts as wins. Check to make sure the following setting is on:

Automatically claim victory when time runs out!

https://www.chess.com/settings/daily

fish-bag

i don't have "automatically win on time" set, so in friendly games i can choose whether or not to claim it, but tournament games were supposed to always win on time. i have submitted a bug report also.

fish-bag

There - now in https://www.chess.com/daily/game/194069412?username=fish-bag it says that I won on time, and did it automatically like it should, even though earlier it asked me if i wanted to "Claim win?" and I didn't click on it. The finished game also now says 960 but shouldn't, because it wasn't.

PietroSalem

manekapa a écrit :

There is a setting for claiming daily timeouts as wins. Check to make sure the following setting is on:

Automatically claim victory when time runs out!

https://www.chess.com/settings/daily

thanks for help, that works now!