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Dear Help Support,
I bought a premium membership around the start of Feburary and canceled it a few days ago.
For some reason, I still have the premium status...how do I remove it?
Also, I've been charged for my Feburary cycle as well as the next March-April cycle.
I was hoping that since I canceled within 30 days, I'd have gotten my refund and was hoping to remove my march-april access.
Thanks, and I hope this can be resolved. I sent an email to the help and support yesterday, but haven't heard anything from them yet.
same, I clicked on "Monthly" for my diamond 10 day initial trial, but I decided to go over 10 days and take advantage of the 30 day money back, but I was billed yearly.
How should I get my refund? I've already sent an email to help and support as well. Sorry if I'm feeding off of your thread, kluli, but we're in the same boat. :)
No problem Pr3Dator, perhaps more people will chime in if they too are being affected.
Is there any help and support staff that can assist with this? It's been a couple of days now.
For the amount this site charges, they have pretty poor customer service
I'm sorry for the delay, unfortunately you will need to submit a ticket to billing to get this remedied. You can submit the ticke here: http://support.chess.com/Tickets/Submit
8/24/2016 - Shock And Awe
by VisuallySmyslov 7 minutes ago
by jr212 7 minutes ago
by Kinghal 8 minutes ago
Weirdest Opening Ever!!!
by AChessPlayer2016 12 minutes ago
HUMORISTIC FUNNY CHESS PICS, IMAGES, CARICATURES, ETC...
by bestpony 28 minutes ago
by AussieRookie 29 minutes ago
caro kann out of fashion
by cashcow8 30 minutes ago
Hi, please I appreaciate that you guys tell me what is the best defense against
by SuirenBoid 32 minutes ago
why no chess in Olympics
by Murgen 33 minutes ago
How was this game?
by AussieRookie 37 minutes ago
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