23423 Players currently online!
Man vs. Machine - good luck!
Turn-based games at any time!
Vote for the best move to win!
Do you have what it takes?
Backgammon, Yatzy, and more!
Sharpen your tactical vision!
Get advice and game insights!
Learn from top players & pros!
View millions of master games!
Your virtual chess coach!
Perfect your opening moves!
Test your skills vs. computer!
Find the right private coach!
Can you solve it each day?
Bring it all together!
Beginners, start here!
Make friends & play team games!
News from the world of chess!
Search all Chess.com members!
Find local clubs & events!
Who's the best of your friends?
Read what members are saying!
Dear Help Support,
I bought a premium membership around the start of Feburary and canceled it a few days ago.
For some reason, I still have the premium status...how do I remove it?
Also, I've been charged for my Feburary cycle as well as the next March-April cycle.
I was hoping that since I canceled within 30 days, I'd have gotten my refund and was hoping to remove my march-april access.
Thanks, and I hope this can be resolved. I sent an email to the help and support yesterday, but haven't heard anything from them yet.
same, I clicked on "Monthly" for my diamond 10 day initial trial, but I decided to go over 10 days and take advantage of the 30 day money back, but I was billed yearly.
How should I get my refund? I've already sent an email to help and support as well. Sorry if I'm feeding off of your thread, kluli, but we're in the same boat. :)
No problem Pr3Dator, perhaps more people will chime in if they too are being affected.
Is there any help and support staff that can assist with this? It's been a couple of days now.
For the amount this site charges, they have pretty poor customer service
I'm sorry for the delay, unfortunately you will need to submit a ticket to billing to get this remedied. You can submit the ticke here: http://support.chess.com/Tickets/Submit
I feel like punching my opponent in the face after losing
by sirrichardburton a few minutes ago
Which Vintage Soviet Russian Set do you Like the Most?
by rcmacmillan 4 minutes ago
Kotov on Fischer 1962
by 0110001101101000 6 minutes ago
The SER board explained
by mitsakos33 11 minutes ago
How do i become a computer?
by With_every_step 14 minutes ago
lets hate Capa
by leklerk1 15 minutes ago
Old, Bold, Seldom Used Def for Black Against e4 then Nf3?
by TheOrangutanKid 17 minutes ago
10/26/2016 - What's Better Than Winning A Queen?
by StalePencil 18 minutes ago
How do you make pre-moves?
by ThrillerFan 20 minutes ago
how long to gm from beginner
by dibin123 21 minutes ago
Why Join | Chess Topics |
Help & Support |
© 2016 Chess.com
• Chess - English
Try the new Chess.com!
We are working hard to make Chess.com available in over 70 languages. Check back over the year as we develop the technology to add more, and we will try our best to notify you when your language is ready for translating!