Can't close my old account

I'm a paid member but I can't use or logon to the chess.com app, because I can't close my old chess.com app account. I've sent emails to chess.com  asking for help but they just ignore me. This is really frustrating. Anyone else worked with this challenge?

Hi sir me raz my user id Raz-123 i m a gold class member i lost my 1875 Indian money today because of membership i thought it was monthly basis payment but they deduct 1875 from my account please help me to cancel my membership and if it is possible then return my money thanks

raz-123

I have sent you a private message. Please check your inbox. Thanks!

Cancel my membersip if u can uffffffffffffffffff god sick no replys from chess.Com otherwise say what can i do now

Read your messages? Alex is a staff member and he contacted you.

Everyone saying we vl refund but they r not telling  me to the right way even i replied alex sir also in his inbox that refund the difference 

In general, the refund offer is if it is taken within the first 30 days of a membership or renewal I guess. Though I'm sure there are some exceptions to that.

From the TOS:

If you are not satisfied, please contact Member Support. All first-time subscriptions are given a 30-Day Money Back Guarantee except those purchased through iTunes/Apple. Once a member has received a refund they are no longer eligible for the 30-Day Money Back Guarantee.

Ya thanks for information sir n this is my first time subscriptions n its running only from last  3 days tell me one thing they will cancel it automatically or what the procedure of moneyback 

i want sign up  with my another account , but i cant see the page ??? is this bug ??

What do you mean? Also, members are only allowed one account.

lol...not like this doesnt happen...

delete old account --> sign up new account --> come back to forum --> ask for help

no page --> no signup --> no chess --> no fun

Raz-123 please check your email inbox. Thanks!

Thank you alex sir for helping me now i m realizeingthat here all support staff are soo helpful it was me who lost my patience sorry and thankyou for understanding my probleM i vl tell my every friend to join chess.Com 

i think i got bug with this account , i cant see the historical of my game . i cant see message bar .. it was just blank space . so maybe delete this account could fix this

That sounds like a device or version issue. How are you accessing things?

Hello, i cant downgrade my diamond membership  to basic. The downgrade button doesnt do anything. I tried on pc, app in tablet and mobile with no result. Please help me.Thanks

I sent you a private message regarding this.

I didn't change the title or anything here.

Hello, I my annual Diamond membership was recently automatically renewed, but I moved house and have not played since the renewal.  May I have a refund?