Resolved: Chess Mentor Account Canceled But I was Billed

  • #1

    Hey Erik and all,

     

    I cancelled my Chess Mentor account, it's supposed to expire today, still says that it's expiring today.  But, my credit card just got charged for another month.  What's the deal? 

  • #2

    You are right. We had some database problems. We will credit your credit card. sorry for the problem.


  • #3
    Ok, your most recent Chess Mentor charge has been voided and returned to your credit card. We sincerely apologize for this mistake!
  • #4
    Squared away very swiftly and efficiently, thanks guys!  Love this site!
  • #5

    ALSO, my account recieved message requesting me to update billing info.

    I want to cancel my diamond membership (change to Pt member later) and pressed "click here" yet I got the "dubious page"

    You have a Diamond Membership, scheduled to renew on April 24, 2012. Thank you for supporting Chess.com! To cancel your Premium Membership, click here.

  • #6
    Chemwong wrote:

    ALSO, my account recieved message requesting me to update billing info.

    I want to cancel my diamond membership (change to Pt member later) and pressed "click here" yet I got the "dubious page"

    You have a Diamond Membership, scheduled to renew on April 24, 2012. Thank you for supporting Chess.com! To cancel your Premium Membership, click here.

    I've sent you a message on this.

  • #7

    Great, resolved:)

Top
This forum topic has been locked

Online Now