So I have been using the chess.com app for a while now and experience a lot of bugs. Want to see if I am the only one. To start about 3 days ago it totally erased my account of nearly 1000 played games with a final rating just over 1350. Now I have to start all over. Second it constantly logs me off. I thought it was my Internet server but have proved many times it's not. Also sometimes during a game it will not show the players last move yet my clock keeps running or it makes their pieces disappear. Lots of bugs I hope get corrected including get my old account back!!!!
Sorry you are experiencing this problem.I would just like to ask a question to help identify the problem and hopefully be able to provide a solution.1) What device are you using? (Iphone, android or Windows mobile 7)RegardsHydra
Are you using the most up to date version ?
When was the last time you updated it?
Recently. It is up to date
Was your old account a facebook account or a normal sign up account?
What was you previous account name?
Same thing it is now
I think it happened right around the time they gave me a free week of diamond membership. That's when all my games stats and Elo rating was erased
The server gave an incorrect user name error message at login. As I suspected, when I typed in the former username, it logged me in. Also there are so many bug threads, I decided to revive this three year old one.