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family member

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krzotkrzot

how slove this ? This member cannot be added to your plan. You can learn more about this error here.

Martin_Stahl
krzotkrzot wrote:

how slove this ? This member cannot be added to your plan. You can learn more about this error here.

Do they already have a premium membership?

krzotkrzot

no its new account, i try add by serch option and this info gives, i try add by ref link and same situation. i dont understand i pay more for this option and now i cant add family.

Martin_Stahl
krzotkrzot wrote:

no its new account, i try add by serch option and this info gives, i try add by ref link and same situation. i dont understand i pay more for this option and now i cant add family.

It's possible it can take a little time to show in the search.

If it doesn't work after a while, you should contact Support directly using the option in the menus, from the family account owner.

krzotkrzot
Martin_Stahl wrote: krzotkrzot wrote:

no its new account, i try add by serch option and this info gives, i try add by ref link and same situation. i dont understand i pay more for this option and now i cant add family.

It's possible it can take a little time to show in the search.

If it doesn't work after a while, you should contact Support directly using the option in the menus, from the family account owner.

tank you. but when i searh a family i found him but cand add