Game Won't Start

asdfasdfasd23

Playing 1 minute games.

Click Start.

Lots of players waiting.

Game usually starts INSTANTLY.

Lately, some games have been taking MINUTES to start.

Internet connection is perfect.

Browser is good.

It appears to be an intentional stoppage from chess.com

How do I stop this from happening?

jdcannon

Still having trouble? I checked out your account and everything looks fine.  No restrictions of any kind. 

asdfasdfasd23

Yeah.  Still having trouble.  Every day.  Every other feature on chess.com works.  Everything else on the internet works.

jdcannon

Did you start using custom rating ranges by chance? 

jdcannon

Or perhaps seeking unrated games?

asdfasdfasd23

No, they're just regular rated games.  I click on the "New 1 min" button.  Refreshing doesn't work.  Stopping and starting doesn't work.  It usually works perfectly, but a lot of times it just sits and searches when there's obviously plenty of games.

jdcannon

I'll keep digging but I don't yet see any reason you should be having trouble. 

asdfasdfasd23

Me either. Some kind of stealth punitive action is the only thing that I can think of......like the twitter equivalent of shadow banning.

jdcannon

I checked for those kinds of restrictions your account has none. 

asdfasdfasd23

Yeah, that's why I said "stealth".  Different companies have different levels of punitive measures.  You are aware of some of the restrictions, but maybe not all.  Given the "was your opponent a good sport?" nonsense that chess.com has recently adopted, it seems likely that they're dipping their toes in some other social controls.

jdcannon

I am aware of all of the restrictions possible  

The "was x a good support" was my brainchild. So I am pretty familiar with what implications it could have on your account. 

I can assure you that there are currently no restrictions on your account. 

asdfasdfasd23

There's always a reason for something to be happening with technology.  It's happening right now as I type.  It literally had never happened in YEARS playing on chess.com until I got an account restriction for "aborting" games (when my opponent wouldn't make his FIRST move!).  Since that time, it improved, but never came even close to 100%.  Clearly, it's something on your end.

asdfasdfasd23

It's very frustrating.  I'm scoping out of sites where I can click start and have a game start.

jdcannon

I am sorry for being confusing. I didn't mean to imply that there wasn't a problem. I just mean we haven't added any restrictions to your account.

 

Do you mind if I try a few seeks from your account to see if I have the same experience?

safeassign

Hi I think I had the same problem you need to search for a 1 minute game under "custom challenge" then everything will be back to normal

asdfasdfasd23

I'd rather not have someone doing seeks on my account.  It's not that big of a deal.  I wish the "custom challenge" helped, but it doesn't.  I've tried everything.

asdfasdfasd23

Why do you think you would necessarily be aware if a team in another department were experimenting with a stealth program?  The twitter folks who interact with the public are completely unaware of the leveled shadow banning program.

asdfasdfasd23

2 days on Shredder and I haven't had this problem once....definitely a chess.com issue.