The-Cream wrote:
Just send them an email
No more email. One of possible ways:
https://www.chess.com/blog/mrchatty/how-to-get-a-human-in-the-superb-support-bot
How do I contact chess.com support?
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May 5, 2026
0
#63
Pixelwarrior6k wrote:
hi, my friend is player and he has Severe stalling issues, when I try to click the help and support button nothing shows up, can you help me? I have sent a big document with evidence of my friend cheating and stalling, but all I get is a response saying that the email isn't used anymore, and Im not sure what to do, everytime I report this user for stalling and cheating (sometimes they use while sitti
ng right next to me), nothing happens, and I even have proof, can someone please help me? I have included 2 images above as evidence, I hope a moderator sees this and takes action against this user.
So if you have reported the player, that is all you can do. (Click the report button on their profile ) The Fair Play team will take a look.
Moderators are just players like you are. They don't have the power to ban users.
May 5, 2026
0
#64
EWZuber wrote:
Since chest.com installed cloud flare.
It takes forever for the website to open up. And then the bots usually won't open up And if they finally do and I play a game against a bot. And then I go to look to see how well I did. I get a message that says rendering issues. Many of your settings will be ignored. Consequently I cannot get a game review.
iffpnt'nxoendpnoetbeerreset
This sounds like a bug. Have you made a bug report on the Support site?
https://support.chess.com/en/articles/8583752-how-do-i-report-a-bug-or-make-a-suggestion
May 16, 2026
0
#65
Hi my rather serious problem is that I can no longer start any game, as after my initial pawn move nothing after happens. Or sometimes the apponent I'm playing might also manage to move one of their pawns. Then the screen freezes every time.
As a quite elderly man I have tried to contact a person rather than a robot but I cannot get this fixed so I am asking your company to contact me on my email address to see if this issue can be resolved. You have my e mail address already of course.
Colin Wakeman UK
To eliminate technical issues on your side: what app/browser version do you use?
May 16, 2026
0
#67
Hi my rather serious problem is that I can no longer start any game, as after my initial pawn move nothing after happens. Or sometimes the apponent I'm playing might also manage to move one of their pawns. Then the screen freezes every time.
As a quite elderly man I have tried to contact a person rather than a robot but I cannot get this fixed so I am asking your company to contact me on my email address to see if this issue can be resolved. You have my e mail address already of course.
Colin Wakeman UK
May 16, 2026
0
#68
I'm not sure but I have been trying to move my account to my new lap top.
May 17, 2026
0
#69
colinbox5 wrote:
Hi my rather serious problem is that I can no longer start any game, as after my initial pawn move nothing after happens. Or sometimes the apponent I'm playing might also manage to move one of their pawns. Then the screen freezes every time.
As a quite elderly man I have tried to contact a person rather than a robot but I cannot get this fixed so I am asking your company to contact me on my email address to see if this issue can be resolved. You have my e mail address already of course.
Colin Wakeman UK
The games you have been playing are games with time limits of one move per 24 hours, so it is not surprising that in many games nothing seems to happen after you move. That is called Daily Chess.
It sounds like you want to play Live Chess, where the games are completed within a range of time controls that you pick when you start a game. You can play games which give you only one minute to make all your moves. Others give you up to 30 minutes to make all of your moves. You have to pick the time control you are comfortable with.
I don't think that chess com support will contact you via email. Hopefully , other volunteers like me can give you enough help to get you started
You can only contact support if you use a shoe-phone like Maxwell Smart did yrs ago. 
Jun 4, 2026
0
#71
has anyone faced a problem like with the server. whenever you play bullet games it shows aw snap, and then when i reload i already loose about 15 seconds
ArkPrime29 wrote:
whenever you play bullet games it shows aw snap, and then when i reload i already loose about 15 seconds
How do you access chess.com? What versions of software do you use?
5 days ago
0
#73
chess.com hi i am here to say a complaint as and 11 year old my account was made in 2022 december 19 my account got banned because a hacker got it banned i made the new account with the same membership and stuff same friends but the date of my account being made as changed to 2026 july 13 i want it to be changed back to its orginal date and make more security for hackers and stuff if i dont get my date back then give me a diamond member ship refund message me at property204@gmail.com or dreadbeak8 on chess.com i need an immidiate answer
Just send them an email.