I would like to know why I am being evaluated by the fair play team, and when they will complete the

zonalarry

I have been working hard to improve at chess, and I was excited to reach my highest rapid rating today of 1852. I tried to create another rated rapid challenge after that game and I got the following message:

You have issued a challenge. Waiting to find an opponent rated 1802 and higher...
You cannot create this challenge because your account is currently being evaluated by our Fair Play team. You may still play friends and send seeks for standard time controls. Learn more.

I did not receive any message from chess.com explaining this evaluation or the cause of it. I am very disheartened. I have been riding a wonderful high lately going to over the board tournaments, watching videos, solving puzzles, doing lessons, retrying mistakes (that is a great feature btw), and I am seeing improvement in my play. Then I was suddenly not allowed to play on chess.com with my paid membership, and I was not given any additional information as to why this happened. I assume that chess.com has some algorithm to identify cheating. If so, that algorithm will likely determine that my games were not assisted in any way, and I expect that I will likely be allowed to play again. This is the first bad experience that I have had with chess.com, but the problem is that now I will always have it in my mind that I might be accused of cheating if I try too hard to improve. That is not very fun for me, and it makes me very sad.

  1. I hope that chess.com will take the time to clearly explain what happened and how to avoid it in the future.
  2. I also recommend that chess.com make it standard practice to inform players why they are being evaluated and how long it will take to resolve the issue.

Sincerely,

Lawrence Hill

SanpinCha

https://support.chess.com/customer/portal/articles/1444922-fair-play-policy

zonalarry

Thanks for the link SanpinCha, but my problem does not seem to be related to aborting games. I am still unable to create rapid challenges after an hour or so.

jdcannon

It's possible to trigger our warning system while playing honestly. its happened to me before too. It sucks that there are those that do cheat that ruin the experience for those of us who play honestly, but sadly that is the chess world we live in. 

Anyhow, the best thing to do is simply play honestly and fairly and the warning will go away on its own. 

zonalarry

Thanks jdcannon. Do you know how long it normally takes to resolve this issue and if I will receive any communication from chess.com when they are finished?

zonalarry

FYI for anyone else that has this problem: I was able to create rated rapid challenges later the same day, and I did not receive any messages from chess.com except for jdcannon's response above.

MGleason

The exact details of what the fair play system might think is suspicious and worth investigating is kept secret for obvious reasons (and not even I know the details, although I can guess at a few things), but it's not necessarily exclusively due to the quality of your play.

Just play clean and it should go away on its own after a few games.

Also, nobody is banned unless chess.com has sufficient evidence that they believe it would stand up in court if someone filed a lawsuit.  So long as you play clean, you don't need to worry about getting banned.

hikarunaku

Just keep playing fair, it will go away in its own. Some other person also created a similar thread but the issue was resolved after some time. 

FlashyFerrari

lol I played three rapid games against a 1500, 1600 and a 1700 and got this message. Does this message only show up if you play longer time controls?

MGleason

No, people can get it in fast time controls too.

jdcannon
MGleason wrote:

The exact details of what the fair play system might think is suspicious and worth investigating is kept secret for obvious reasons (and not even I know the details, although I can guess at a few things), but it's not necessarily exclusively due to the quality of your play.

Just play clean and it should go away on its own after a few games.

Also, nobody is banned unless chess.com has sufficient evidence that they believe it would stand up in court if someone filed a lawsuit.  So long as you play clean, you don't need to worry about getting banned.

 

Correct. Sadly it is an arms race against cheaters to see who can create the most advanced tech. For that reason, we don't release any information about our tech because doing so would just being advice for how to cheat better which clearly no one wants. 

 

If you are an honest player, just keep playing honestly and it will go away. Often within a few games.