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interface freezing. can't move

  • #1

    The past week, I can make moves normal for the first half of the game and then all of sudden everything gets stuck and I can't make moves in time to finish the game.
    Please help Support

  • #2

    Do you happen to notice it happens when video ads play?

     

     

  • #3

    Ironically, I had no moving videos in either game I just played. I managed to get through the first game, but lost the second when I ended up timing out while my opponent had most of their time still on clock.
    I don't seem to be having any issues with words with friends or other websites

     

  • #4

    I too, have had the same problem recently.  I am losing more games especially during speed chess.  I have to close the window, and open it up again!  Any suggestions?

    Thanks!

  • #5

    What browsers are you using and what version of said browser? Are they up to date?

  • #6

    Same thing for me. Macbook, with either safari or firefox... brand new problem (longtime user) where mouse gets supper sluggish as the game goes on. Sometimes a message that browser rebooted because program is using too much memory.  tried clearing caches, reboots... all the usual good stuff...

  • #7

    Thanks for reporting. I am checking on some things! Hopefully a solution soon. 

  • #8

    My browser is IE 11.

  • #9
    [COMMENT DELETED]
  • #10
    [COMMENT DELETED]
  • #11

    I noticed today when I tried again before I timed out, I would get a notice in my bottom left

    waiting for lquad.com

    waiting for  ???????advertising???,com  most frequent
    waiting for secure connection popped up once
    i have an empty adbox on the upper right side of my screen
    I have th e latest version of chrome

     

  • #12

    I put a memory checker in my toolbar. Memory usage goes up during the first game until the mouse barely works. If I do get to a second game it continues upward from there... then "This webpage was reloaded because it was using significant memory." All other stuff works fine...

  • #13

    Can you take screenshots of that data? 

     

  • #14

    My opinion is that chess.com wrecks its own site with video ads that are supposed to get us to pay to remove them, but we have no evidence that we'd be paying to join a good site because they've damaged it so much with the ads and the poor programming. This is only my opinion, of course. I do like the site but I believe Chess.com's business strategy may be faulty.

  • #15

    i have had so many problems with your site.. Can't even move the pieces at times.. have to abandon many games because the site continuosly gets frozen... What's happening to your site...Lots of lag..Even the time freezes... You write in and the try to tell you to do things with Chrome  which don't work.. Then they tell you to upgrade.. Yeah! How do I know it wont lag and lose my games then? Really... . What a joke.. Never works..  Come on.. get your act together..

     

  • #16

    Damn, I tried Windows explorer for the first time earlier and it worked for a few games.
    However I just lost a game I was winning when Explorer jammed up  sad.png

  • #17

    Try using V2, it will be faster!

  • #18
    DLAN1122 wrote:

    I too, have had the same problem recently.  I am losing more games especially during speed chess.  I have to close the window, and open it up again!  Any suggestions?

    Thanks!

    Try V2

  • #19
  • #20
    Optimissed wrote:

    My opinion is that chess.com wrecks its own site with video ads that are supposed to get us to pay to remove them, but we have no evidence that we'd be paying to join a good site because they've damaged it so much with the ads and the poor programming. This is only my opinion, of course. I do like the site but I believe Chess.com's business strategy may be faulty.

    You are correct, V3 is the problem.

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