is this acceptable behavior here? No? Didn't think so.
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Don't get mad, get even 
In that article link:
https://support.chess.com/customer/portal/articles/1444877 explaining your options including 'submit an Abuse Report'.
Or you can report the abusive member by selecting 'Report Abuse' on the drop down menu here:
https://support.chess.com/customer/portal/emails/new
dogensmoon wrote:
so your answer is to block them? great, then you can allow them to continue their inappropriate behavior? I think you need to revise your policies
Take a look at the last four words on that page you were linked to please.
dogensmoon wrote:
so your answer is to block them? great, then you can allow them to continue their inappropriate behavior? I think you need to revise your policies
Nobody's perfect.
[COMMENT DELETED] Deleted by Moderator - Taurusmale67