refund

  • #1

    hi, i have cancelled my diamond membership before 30 day money-back guarantee expired but i didn't get a refund yet.  thanks.

  • #2

    You will soon, don't worry.  Chess.com's just a little busy probably.  Or maybe you just never payed.  Your fineSmile

  • #3
    [COMMENT DELETED]
  • #4

    I dont want to re-up yet can I get refund please

  • #5

    most of the time i've got a red signal even my network are full bar, sometimes i can't move my pieces? or i lossed my time without running my timer? those things are regular problem? 

  • #6

    I dont think anyone checks these help forums. Costumer service is pretty bad here.

  • #7

    I dont think anyone checks these help forums. Costumer service is pretty bad here.

     

    Fill in the form, to contact staff directly:

     

    http://support.chess.com/Tickets/Submit

  • #8

    You dont think I did that?

  • #9
    Gambler_123 wrote:

    You dont think I did that?

    I'm not a mind reader.

  • #10
    Doggy_Style wrote:
    Gambler_123 wrote:

    You dont think I did that?

    I'm not a mind reader.

    True lol.

  • #11

    How long ago did you send in the ticket?

  • #12

    2 days ago  Yell

  • #13
    Gambler_123 wrote:

    2 days ago 

    It's the weekend.

  • #14

    When nine hundred years old you reach, look as good, you will not, hmmm?

  • #15
    Gambler_123 wrote:

    2 days ago 

    You do know they reply only to your e-mail account & not your chess.com message inbox ?

    I find the staff here pretty good - whenever I've reported an issue to H&S, they usually reply the same day.

  • #16

  • #17
    sweatyknickers wrote:
    Doggy_Style wrote:
    Gambler_123 wrote:

    2 days ago 

    It's the weekend.

     

    I can't think of anything that might be preoccupying folks in the Bay Area today...

    Who do you fancy? 49ers or the Ravens?

  • #18

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