Why wont chess.com refund the elo i lost from a cheater?

Sort:
Avatar of FemboyGM69

So yesterday i played against https://www.chess.com/member/crazzzymoves and i noticed that he was cheating so i reported him and he got banned a few hours later. Im 100% sure he cheated in the game he won against me https://www.chess.com/game/live/86088512559?username=crazzzymoves but i still havent got my elo back

Avatar of Martin_Stahl
chessman0922 wrote:

So yesterday i played against https://www.chess.com/member/crazzzymoves and i noticed that he was cheating so i reported him and he got banned a few hours later. Im 100% sure he cheated in the game he won against me https://www.chess.com/game/live/86088512559?username=crazzzymoves but i still havent got my elo back

https://support.chess.com/article/779-what-happens-when-someone-is-caught-cheating

It can take up to 7 days for refunds.