reading this may help
http://www.chess.com/forum/view/help-support/fair-play-policynot-being-able-to-play-other-people
me too
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the same also happen to me.and its truly unfair because the rules was not clear to all.my computer got stuck and the i didnt want to start a game i couldnt finish so i aborted it now i cant play .to top it off i have no friends currently on this site .