My aggregate point sum is 'frozen'

  • #1

    Hello there.It seems I need some help. My aggregate point sum is frozen for several days. No matter if I win or lose a game my points remain intact. Can anyone help me?

  • #2

    You've been playing "Unrated" games.

  • #3

    Click on the game page, then the "Details" tab (arrowed):

     

     
    I checked and found that you have a long run of these unrated games. To solve this, I need to know whether you've been accepting seeks or making your own, for others to accept. Which is it?
  • #4

    How is it possible to play unrated? I cannot remember to have changed something in the settings. I always push the play button and the server finds for me an opponent if this information is what are seeking to know. How can I return to rated mode?

  • #5

    In live chess:

     

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