30 day money back guarantee

I've done this for you now, the $49. should be showing in your paypal account.

Hi there.

I would like to request a refund on my membership as I'm still on the 30 day trial.

I've already sent 2 emails, but didn't have any answer/confirmation.

Thank you in advance )))

Sorry to bother but after almost 72 h, still haven't any answer...!!

Neither to the email I sent before, neither to this thread.

Thank you in advance.

Hello,

My account (diamond) was automatically renewed, which I didn't know and don't appreciate. I did enjoy the premium membership at first, but don't use if often enough anymore to continue the diamond version. Also, it was much more expensive than the first year.

I request a refund and want to end my diamond membership. I'm still within the 30 days refund, seen from the renewal date. A free basic membership is enough for me at the moment. 

Thank you in advance,

Mirella van Leeuwen

I surprised that chess.com deducted from my visa credit card USD 99 for dimond membership, I am requsting your kindly to refund me back that amount as I am not interested for that membership, please advise me what I can do?

PLease cancel my premium membership. I am within 30 days so I am asking for my money back.

I sent a message to support to end my membership and refund the money but they didnt answer. It's been more than 24 h already.

Sorry, I have cancelled my membership within the 30 day window. Please can you process my refund. Thanks.

Its very rude that premium members are blocked access to live chess games because the server accidentally aborted few games.

Please unlock!

I would like to request a refund since I am in the 30 day guarantee period please

I would like a refund please. I did not intend to renew at the diamond level.

Hi

I would like to request a refund on my membership since it is under 30 day for my payment.

Just want to let everyone know that the forums aren't the best place to have this done. If you'd like a refund, your best bet is to email support directly. You can do that at the following link:

https://support.chess.com/customer/portal/emails/new

Please be sure to change the dropdown menu from "general" to "billing" to ensure that your ticket goes to the right department :)

Please help me,,, i want money back,,, 

Again, please submit your request to the link I posted :)

The page http://support.chess.com/Tickets/Submit does not function! I would also like to cancel my membership and get the refund.

I would like a refund please. I did not intend to renew at the platinum level.

That was answered in post #40 where staff gave a link. You have to contact billing directly.

please for me also i dont have enough money currently so refund other than videos are not much helpful in diamond