Membership fee

nodi21

Did anybody have this issue. I am based in UK and chess.com advertised membership fee in GBP but charged me in $. I asked them to revers this but they refused. Surely this can not be right.

Martin_Stahl
nodi21 wrote:

Did anybody have this issue. I am based in UK and chess.com advertised membership fee in GBP but charged me in $. I asked them to revers this but they refused. Surely this can not be right.

 

The site has a 30-day money back guarantee, so they wouldn't refuse to refund if you specifically ask for that.

 

https://support.chess.com/article/346-contact-us

Martin_Stahl
1And7Then8 wrote:
nodi21 wrote:

Did anybody have this issue. I am based in UK and chess.com advertised membership fee in GBP but charged me in $. I asked them to revers this but they refused. Surely this can not be right.

I have heard of similar complaints!  They definitely do have a money back guarantee but maybe they don't always feel like honoring it.

 

That is a quick way to lose the ability to take card payments. If a player requests a refund and qualifies for one (accounts closed for TOS violations could be an exception) then the site has been accommodating.

52yrral

1And7Then8  joined 14 hrs. ago and has already heard about complaints posted 2 days ago?

Fascinating! surprise.png

nodi21

Thank you to all for your comments.

52yrral

Welcome happy.png  Are you keeping your Diamond Membership now?

nodi21

I have now requested a full refund and immediate cancellation of my Diamond membership. 

52yrral

Okay then .