What does make you mad about chess.com

What don't you like on site or mobile apps? Thanks in advance for your honest feedback.

The failure to explain and analyze and track efforts to deal with the lag problem for bullet and fast blitz.

A lot of people come to the forum to complain about it, saying that chess.com lag is worse than most online gaming services. You must have stats. 

I personally have no issues with lag but I almost always play with a wired connection and I don't play bullet or fast blitz.

Somebody in chess.com could explain if this is really only a problem for a very small number of users. Is it 1 in 100 users or 1 in 1000? If only 1 in 10 play bullet and fast blitz and 1 in 10 has a problem with lag, then maybe it's not a big issue.

Is it a problem for mobile users in particular? Is it a problem for particular countries or isp's within a country? You must have the data.

Unfortunately lag problem is not in my responsibility, but thanks for info. I'm personally more interested in UX problems. 

Well a lot of people have posted things about the new post-game automated analysis. Many want it to be optional. Some question its accuracy. Some bullet players say it slows down their getting a new game. Some like the idea but think it needs work.

Do you have anything to do with that?

As I had posted in a different complaint thread several days ago, Erik informed me they would be working on making the display the post-game analysis result optional.

It might help to know what areas you are looking into.

I'm looking for Anything related to your experience with chesscom site and apps. 

Post-game automated analysis is good example. 

I work on design and goal of this topic to get inspired from mistakes we do.
Do not consider it as help center please, and thanks for your help

The biggest mistake to date, IMO, is the ill-advised design decision to put the menu permanently on the side.   This one relatively slight change has completely and negatively affected my experience here. 

What if I said to you, there is no department.

"Take me to the vault right now! Right now!"

"Nope, not my department."

"Tell the boss they passed the test."

Ronald, the top menu is being discontinued.

https://www.chess.com/blog/News/new-navigation-being-rolled-out-in-coming-weeks

1. The repetitive Tactics (I think I've run out of new ones, although I'm not going to try to get 100% perfect answers by repeating old ones).

2. The iOS app crashes on Lessons (Chess Potpourri: Mar-Vickers and Karpov-Byrne), reported by me months ago. One of them crashes on en passant. Never fixed, and so I'm 2 lessons away from 100% completion.

3. The lack of new Lessons (I've completed 3984). Platinum membership apparently not enough. I had Diamond membership before but it's not worth it until these issues are fixed.

4. The bug in today's Daily Puzzle: a bunch of pointless white sacrifices followed by a rejection of all legal moves including Nb5, even though it's the suggested move. 

https://www.chess.com/forum/view/help-support/v3-questions

there is a lot in this topic that has not been addressed.

Change doesn't come easily 😑. I hated V3, the design made it feel like some software program on Windows (I love Windows by the way), only with articles. It just didn't feel like a website. I've been a hard-core explorer of the net ever since I got my first internet/browser enabled device, I know the difference between an app and a site, so this really hit me hard.

Eventually I started using V3, but not really, you know? I mean sure, I still had to look at it, but luckily there was the top menu, something familiar, website-like. It made it alright to browse the articles again.

Lately I was encouraged to reflect on change, and how we, no, how I was reluctant to change. I usually like to think of myself as the guy who endorses individuality, difference, and while it's been easy to live by this in certain aspects, I realised that I was actually denying it in others, such as technology, and the differing ideas behind it.

To cut that short, I think that V3 has been quite the test in my life 😅, and I've now learned to accept this design. I'm breathing it in anew, treating it like the different product it is, learning about it like I would every other new release out there.

And technically, it's the direction in which touchscreen-based design is going. Top menus are good for mouse's, where side menus and bottom menus are best for tablets, mobile phones, and yes, even laptops which are basically just tablets with keyboards now (😐W.T.F). It's like -- if I wanted a tablet and a keyboard I would've bought one, you know? I mean what good is a all-in-one touchscreen desktop unless I lay it down flat, or maybe mount it onto the wall or something and use it as a media hub.

Anyway, I think that V3 is headed in a good direction. Maybe in future though, for the enthusiasts, they could add the 'vintage theme', so that it looks like V2, but acts like V3 😇.

I am now a huge fan of V3 beta version. I invite you all, just as I did myself, to simply sit down, load your browser, and contemplate how convenient v3 really is. Don't argue with it, just touch the buttons, and learn.

The trolls! We need to EXTERMINATE them.

What is a troll.

If you want to improve user experience, how about turning off the annoying auto-correct in the forum which moves the cursor away from where you are typing and inserts helpful apostrophes where they are not wanted?

(invariably turning "were" into "we're", etc.)

He already said that lag is not his department. Read the thread.