Subscriber Agreement

The following text is an informative translation only. The only legally valid version is available in English.

Effective date: September 12, 2019

Paid subscriptions to Chess.com and other services on this site are governed by the following terms and agreement:

Payments

Payments for subscriptions can be made via credit card, PayPal, iTunes, Google Play, money order, or other payment methods. All subscriptions are processed in US dollars unless otherwise shown.

Gift subscriptions are charged once only and do not renew. All other subscriptions are auto-renewed until cancelled by the subscriber through their account, or by contacting Member Support. Payments made by mail should identify the subscription product and should be sent to PO Box 60400, Palo Alto, CA 94306.

Services

Subscribers are authorized to receive the services outlined on the subscription page for the duration of their subscription. Services are effective immediately upon receipt of payment.

Upgrades/Downgrades

Upgrading can be done at any time and the upgrade price will be pro-rated according to the time used and time remaining. The upgrade price will show in the checkout process. Downgrades are not available until after the expiration of the original subscription. For help, please contact Member Support.

Refunds

If you are not satisfied, please contact Member Support. All first-time credit card and Android subscriptions are given a 30-Day Money Back Guarantee. Refunds will NOT be given to subscribers who are banned from the site due to violating the Terms and Conditions of site use (abusive behavior, cheating, etc).

Subscribers via iTunes are subject to Apple’s Subscription terms. Unfortunately, Apple does not provide a way for Chess.com to refund iTunes payments, and all refunds and claims must be made directly via Apple. Please see https://support.apple.com/en-us/HT202039.

If you have any questions regarding the above policies please contact us.