How to appeal a chat blocking!

I got a chat ban for no reason, the message says Chat-banned for 2 days. Reason: Teaming in chat [#61007659]
Look at this game (#61007659) and show me where I even played in a team via chat?

You'll need to contact support directly.

https://support.chess.com/collection/343-contact-us

Thanks, I'll try it now!

It was quite difficult to do this, not only is there a captcha at every stage, but there is also no special section; I had to indicate the name of the violator as “Moderator”.

I understand that this happens quite rarely, but it would be nice to have an easier way to appeal a block.

Tell me how long can I wait for an answer?

More than two days. I will look at the last monthly report to see what kind of backlog they are running now but they often run an average of two days to get an initial answer. Here are the stats for December (reported in January):