您好！我们的官方网站及App官方能否给予帮助，也没有联系方式及邮件，谢谢！
关于已订会员后怎么能退订的求助
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我的邮箱是2594062273@qq.com
我的邮箱是2594062273@qq.com
我的邮箱是2594062273@qq.com
what？
How do I claim the draw？
I encountered the same issue. Anyone who can help me. Appreciate it.
发送电子邮件至support@chess.com
May 22, 2025
0
#12
Hello,
I subscribed to the annual Gold membership today and upgraded to the Platinum membership on the same day. However, I was charged the annual fees for both memberships, with Platinum only an expiration date of one year. Please advise how I can obtain a refund for the Gold membership fee.
您好！我的小孩刚开始学习国际象棋，前几天在我手机上下载了这个App，误选了钻石会员，想先熟悉一段后再决定什么会员，想问一下如何退掉已经订了的会员，在线上一直操作不了，谢谢了！