help and support

I just read a posting on the subject of a particular player abandoning or allowing his time to run down to zero. I to have a problem with a no. of players who do this. Instead of the administrator upbraiding the complaintant, is there not a way to more instantly punish these offending players? Also, it was stated that the forum is not to be used to mention these players. Why not? Lets put their names up in bright lights. If they don't like it, they can just play the game and take their loses. Finally, it was mentioned the "proper" way to complain is to send an email, and that the email address is at the bottom of every page. I sorry, but I have looked all over my tablet, and I can't find that address anywhere.

https://support.chess.com/customer/portal/emails/new