You can block them.
Insults
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thats happened to me too i played to a draw against a kid and he was insulting me the whole time saying i wasn't a "real player"
Every so often when I play against someone they will insult me for no apparent reason. The comments could be: bastard, loser, f u, you are a joke,... I never say any of these things. Never. Is there anything you can do about this on this site? Thanks.