Chess.com & Its Fair Play Policy

The Fair Play Policy clearly states that

"Chess.com encourages players to be kind and show good sportsmanship. Our Fair Play policy expects that players will not...

• intentionally disconnect during games
• stall to make opponents wait unnecessarily
• frivolously abort games because they don't want to play black, etc. (Note that we have now implemented a limit on the frequency with which users may abort games; please Abort only when necessary. Also see below.)"

   Although, punishments are still given to players who play the game normally, while trolls simply leave after being punished. This punishment only punishes the normal players who are trying to play chess and have a "fair and fun time". Why would a "troll" stay on a website that disables and counters their ability to annoy other players? However, a player who likes the design and layout of chess.com will have times where they must go during a game.

    Such rules punish players who have a life to attend to other than chess.com, although they have done nothing wrong.

   Alas, I don't wish to waste time on such a terribly serviced website that places ads everywhere and punishes practically everybody. I have posted the issue, whether I give examples of the issue in action or not, is irelevent. If the chess.com service is as good as it tries to be, it will be able to cleanse this growing difficulty.