Chess.com iPhone app bug

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zeeple

Hi folks,  I discovered and have been enjoying the very terrific iPhone app that connects to chess.com.  One problem I noticed, however, is that when playing against the computer, after a while (in the end game actually - well past the point of no winning for me :( )  the app would just shut down.  At first I could re-open the app and make a single move before it shut down, now, just clicking on "Play against the computer" is sufficient to cause the app to shut down.  Is anyone else seeing this?

DrawMaster

Here's what I see:

I'll be playing, the game board will suddenly disappear, reverting back to the app page containing the chess.com app. Clicking on the chess.com app will bring me to the menu, clicking Play Computer will return me to the game in progress. Annoying and doesn't seem like this ought to be the way it works, but not appearing completely fatal. However, repeated attempts seem to make the timeout shorter and shorter, making play virtually impossible ... so, in essence this appears serious.

I am using the version recently uploaded to Apple Store: 1.2.1, on iPod Touch 64GB

erik

working on it!

alextabor

Zeeple and DrawMaster, could you zip and send me your log files?  I programmed the app logic and am unable to replicate the issues you describe on my iphones and ipod touch.  Here's where to get the log files:

http://www.ispeeddial.com/how-to-find-the-crash-log-for-an-iphone-application/

DrawMaster

Alex ... I sent them to alextabor@chess.com ... hoping this is a working address.

- Draw

zeeple

And I have not synched my phone recently.  Once I do that I'll send you my puke log.  Thanks!

DrawMaster

OK, alex ...

How do we email something to you? That address I used is not valid.

My address is drawmaster@chess.com

erik

send reports to iphone@chess.com :)

see here: http://support.chess.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=730

DrawMaster

Sent.

erik

received!

zeeple

I hope you are not waiting on my crash file!  I have not been able to sync my phone for a while due to problems on my computer, but I was wondering if you could let me know when you might have a fix up.  Also, is there a forum dedicated to the chess.com iphone app?  I have a few suggestions that I'd like to post somewhere.

zeeple

Hi there folks.  I noticed an update to iPhone chess.com app and installed it but unfortuantely the app still crashes when I launch a game against the computer.  Is this bug being worked on at all?  Thanks!

TxDragon

Mine is at the point now so that whenever I open play computer it immediately quits on me before I can do anything. The app is fun but incredibly frustrating when it is acting up the way it is right now.