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HELP! Game bug

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SuperBlunder

In my game, id# 102635862, I have put my opponent in mate, but the clock is still running down my time and it will not let me repeat the move.  Even the move tracker says 62. Qe5#.  Can somebody help me?

 

It's not that I mind losing the game terribly, but I prefer to lose because of my own ineptitude, rather than a program error.

notmtwain
SuperBlunder wrote:

In my game, id# 102635862, I have put my opponent in mate, but the clock is still running down my time and it will not let me repeat the move.  Even the move tracker says 62. Qe5#.  Can somebody help me?

 

It's not that I mind losing the game terribly, but I prefer to lose because of my own ineptitude, rather than a program error.

I've seen that happen a few times.  You should write an email to support about the game.  http://www.chess.com/echess/game?id=102635862



SuperBlunder

No help from support. I've now officially lost a game that had already won. Oh it burns!

notmtwain
SuperBlunder wrote:

No help from support. I've now officially lost a game that had already won. Oh it burns!

Did you write them an email?  The contact link is on the Help and Support page.  Here is the actual contact email link https://support.chess.com/customer/portal/emails/new which is also listed on the top of the Help and Support page.

I would think it's still not too late. It was mate after all.

SuperBlunder

help has arrived! my game was changed to a win. it's such a relief, that 693rd loss was really unbearable. 692 is so much better