Money paid, but no upgrade!

Yesterday I paid for the yearly subscription of platinum membership on the iPhone app. The money (48.99$) has been withdrawn from my card (itunesshop). However, no changes to my account at chess.com have been made, I am still a regular. What went wrong? What should I do?

Judging by previous posts, it takes a few days.  The money transfer is probably automatic, the membership apparently requires some clerical input.  If you don't have it in a week, then send them a support email.

https://support.chess.com/customer/portal/emails/new

I really don't understand what's the problem with getting the membership at the time of payment (ok even 1 day could be ok). It's not like they have to do too much, just change my status...It's like they don't want the money