Forums

NO Email Alerts

Sort:
wdwpower

I don't receive any email alerts. In the meantime I searched this forum on "email alert" and checked everything.

First at all emails from @chess.com are not considered as spam, because when I send an email from my chess.com email adress to my contact email address, I receive the 'test' email. Even my spam filter (SpamBayes in Outlook) is considere chess.com emails NOT as spam.

In the "Online Chess" setting the box "alert me when it is my move, I am running out of time, or I receive a challenge" is selected.

In the "Edit Alert Settings" all boxes are selected and I ask to send the emails to the default contact

Can someone please help me 

TAL (Thanks A Lot)

Patzer24
You should be getting email alerts, the alerts are sent from turk@chess.com, please make sure that email sender is not blocked by your email program.
Randalpants
have you given the correct email address?
zeeple
I am also not getting any email alerts.  Do we know what the problem is? I am a networking guy with some sendmail experience (if you happen to be using that).  I'd be happy to help troubleshoot if you like.
erik

is your EMAIL SETTINGS done correctly? http://www.chess.com/home/alerts.html

who is your email provider? 


wdwpower
wayne79 wrote: have you given the correct email address?

Yesterday evening I changed my gmail address to my ISP email address with SpamBayes in Outlook as the only spam filter. This morning there was an alert (Chess Games) but NO email alerts.

wdwpower
erik wrote:

is your EMAIL SETTINGS done correctly? http://www.chess.com/home/alerts.html

who is your email provider? 


Here are my settings ...

 

 

My provider is Telenet.

wdwpower
wdwpower wrote: wayne79 wrote: have you given the correct email address?

Yesterday evening I changed my gmail address to my ISP email address with SpamBayes in Outlook as the only spam filter. This morning there was an alert (Chess Games) but NO email alerts.


I looked a few seconds ago to my profile and the email address is shortly changed back to the old one (gmail). When I recall the page again.

What happens ?

wdwpower
I resigned a game and received an email but Not when it is my turn.
Margreet
wdwpower wrote: I resigned a game and received an email but Not when it is my turn.

I've said this before in a different thread: I have the same problem. I receive emails when a game is over, but not when it's my turn. Nothing in spam. You have the correct email address for me. I get alerts when something happens in a forum I track.

 

Could it have to do with this: (In most cases, you will only receive 1 email per login.)?

 

erik
yes, you might not be getting the emails because you are already logged into the site :)