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Starmember/Wishbone: could you clear your cache in the browser and retry (perhaps you are still using our older configuration, so let's double check here)? Also, what browsers and internet connection are you using?
You will have to forgive my computer illiterance. I do ok for an old guy lol. Would you mind telling me how to clear the cache? The browser is internet explorer. I'm assuming its the newest version becasuse the pc is less than 2 weeks old.
After researching this I don't think it could be the cache. As mentioned before the pc is only 2 weeks old and I haven't been on the internet much at all except for this site. It worked perfectly for the fist week (very strong connection).
@Wishbone1965- This website will compile all the browser version/operating system information for you :) http://thismachine.info/
(Please don't post your IP on here of course.)
There are general instructions on how to clear your browsing cache located here: http://support.chess.com/Troubleshooter/Step/View/2
If the above instructions aren't doing the trick I can give you more specific instructions once I get the browser info. Just as a general note we do suggest that you use Chrome or Firefox over Internet Explorer. Chrome tends to be a bit more stable.
Please try again now. If it's STILL happening, try disabling your firewall (kaspersky, zonealarm, avast) for a while and then try again. If that is the issue, please post here and let us know.
my answer: my problem is solved after disabling my protection (kaspersky IS). I'm using 50 mb connection speed and also play on opera.
That is interesting, but today I have no problem at all.
Probably not all technical questions has answers and explanations . Anyway, I can enjoy to play again (for how long though?)
K-Sergey: Great! Please keep me updated :).
Starmember: Does it work with Kaspersky ON after you clear your browser cache? Also, please consider using Firefox or Chrome.
yes it works for now.
I need simple advice on how to get a game
I am using Chrome and facing the same problem, this has to be a problem from chess.com, please sort this out soon. it is extremly frustrating!
Yes I downloaded chrome as well, but my connection strength is not as good as when I use explorer. I don't understand this?
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