We get that a lot around here. You need to fill out a ticket and send it to Billing.
https://support.chess.com/customer/portal/emails/new
how to cancel monthly payment
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last month I subscribed for one month diamond and I hope it only for 30days....but after 30days end up then I received message from team chess.com that they charge my credit card again for another month....why they still charge coz I only subscribe for 30days...it was unfair they still charge even I`m not requested to do.