http://en.wikipedia.org/wiki/Quartic_function#Solving_a_quartic_equation
factorising

try to use the rational roots property: Get p from factors of 3 (that is, +/- 1 and +/-3) and get q from factors of 1 (+/-1)...then apply synthetic division using p/q as possible rational roots.. whatever gives a remainder 0 will z-(p/q) as factor...carry out the process until you reduced the process(synthetic division) to its depressed equation that are coeffiecnts of a quadratic equation....If no such p/q gives 0 for a remainder then the roots of the given expression must be imaginary...you can still use synthetic division by using as p/q -- +/-i or +/-3i...
Good day and God bless...
Is there a trick to factorising the quadratic:
ax(to the power of four) + bx³ + cx² + dx + e
My actual problem is: z^4 + 2z^3 - 4z^2 - 2z + 3.
All help appreaciated! :)