HTTP Error 500: Is There A Problem?

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Avatar of stephen_33

I've been getting back a few 500 HTTP error codes for a number of club match archive endpoint requests in the last hour. The code is for a generic server error issue but I'm wondering what the underlying problem is?

These are some of the endpoint requests that are returning that code:-

https://api.chess.com/pub/club/the-netherlands/matches

https://api.chess.com/pub/club/hampovsky-chess-club/matches

https://api.chess.com/pub/club/motorhead/matches

All I get is "{"status":"error","message":"Internal Server Error"}"

Anyone else encountering this?

Avatar of Tricky_Dicky

Just tried those links and got the same. Internal error.

Think it worth putting in a support ticket for that.

Avatar of stephen_33

Yes, I'm still receiving the same error for about four clubs in my list - I'll report it.

That's out of 49 endpoint requests, so it's affecting only a small proportion but still annoying.

Avatar of Tricky_Dicky

Seems it's not the only problem. https://api.chess.com/pub/club/team-usa/matches

This one doesn't return the registered matches.

 

Avatar of Tricky_Dicky

https://api.chess.com/pub/club/team-ecuador/matches Internal server error

Avatar of Tricky_Dicky

https://api.chess.com/pub/club/team-south-africa/matches

https://api.chess.com/pub/club/team-mexico-1/matches

Another two.

Avatar of Tricky_Dicky

I have submitted another bug report.

Avatar of stephen_33

My last reply from staff was on 19/April when they were checking with the developers to see what the problem is & if there's a 'workaround' for it. I assumed that they'd simply try to fix it?

Nothing since then.

Avatar of Nevfy

Oh, you got answers from them?! Cool. They never answer on my bug reports. Maybe it is a positive tendency and we can hope for a fix earlier than in a half of year. tongue.png

Avatar of stephen_33
Nevfy wrote:

Oh, you got answers from them?! Cool. They never answer on my bug reports. Maybe it is a positive tendency and we can hope for a fix earlier than in a half of year.

Ah, yes but only because I've given up bothering with reporting problems via the site - I now send emails instead and it seems to work much better.

Avatar of Tricky_Dicky

And another

https://api.chess.com/pub/club/team-hong-kong/matches

Avatar of Dale00007

I got the same problem

https://api.chess.com/pub/club/sk-slavia-praha/matches

https://api.chess.com/pub/club/team-prague/matches

Avatar of stephen_33

It's been ten days now and the problem still persists and I havn't received any reply to my original complaint.

Not a good look?

Avatar of Tricky_Dicky

Might be worth a message to Ben?

Avatar of Jony

Thank you for the report. Should be fixed by now  

Avatar of Dale00007

Good. It works for me now. Thanks.

Avatar of stephen_33
jonyjm wrote:

Thank you for the report. Should be fixed by now  

Yes, fixed now but will these problems always take quite so long to resolve?