HTTP Error 500: Is There A Problem?

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stephen_33

I've been getting back a few 500 HTTP error codes for a number of club match archive endpoint requests in the last hour. The code is for a generic server error issue but I'm wondering what the underlying problem is?

These are some of the endpoint requests that are returning that code:-

https://api.chess.com/pub/club/the-netherlands/matches

https://api.chess.com/pub/club/hampovsky-chess-club/matches

https://api.chess.com/pub/club/motorhead/matches

All I get is "{"status":"error","message":"Internal Server Error"}"

Anyone else encountering this?

Tricky_Dicky

Just tried those links and got the same. Internal error.

Think it worth putting in a support ticket for that.

stephen_33

Yes, I'm still receiving the same error for about four clubs in my list - I'll report it.

That's out of 49 endpoint requests, so it's affecting only a small proportion but still annoying.

Tricky_Dicky

Seems it's not the only problem. https://api.chess.com/pub/club/team-usa/matches

This one doesn't return the registered matches.

 

Tricky_Dicky

https://api.chess.com/pub/club/team-ecuador/matches Internal server error

Tricky_Dicky

https://api.chess.com/pub/club/team-south-africa/matches

https://api.chess.com/pub/club/team-mexico-1/matches

Another two.

Tricky_Dicky

I have submitted another bug report.

stephen_33

My last reply from staff was on 19/April when they were checking with the developers to see what the problem is & if there's a 'workaround' for it. I assumed that they'd simply try to fix it?

Nothing since then.

Nevfy

Oh, you got answers from them?! Cool. They never answer on my bug reports. Maybe it is a positive tendency and we can hope for a fix earlier than in a half of year. tongue.png

stephen_33
Nevfy wrote:

Oh, you got answers from them?! Cool. They never answer on my bug reports. Maybe it is a positive tendency and we can hope for a fix earlier than in a half of year.

Ah, yes but only because I've given up bothering with reporting problems via the site - I now send emails instead and it seems to work much better.

Tricky_Dicky

And another

https://api.chess.com/pub/club/team-hong-kong/matches

Dale00007

I got the same problem

https://api.chess.com/pub/club/sk-slavia-praha/matches

https://api.chess.com/pub/club/team-prague/matches

stephen_33

It's been ten days now and the problem still persists and I havn't received any reply to my original complaint.

Not a good look?

Tricky_Dicky

Might be worth a message to Ben?

Jony

Thank you for the report. Should be fixed by now  

Dale00007

Good. It works for me now. Thanks.

stephen_33
jonyjm wrote:

Thank you for the report. Should be fixed by now  

Yes, fixed now but will these problems always take quite so long to resolve?