loooooooong wait between games

Unless you have opponents that accept rematches (which is extremely rare on this site), it takes 10-20 minutes to get a match when you click "New Game".

Are there any chess.com admins that monitor this board?  Are there any chess.com programmers that monitor this board?  What is going on?!!!

Can you please just roll back the code to what you had 2 weeks ago when seeks instantaneously resulted in matches?

I agree / concur ...

I saw @chuckmoulton's note, and, adding it to a previous thread, here's what I said ...

Reference: https://www.chess.com/clubs/forum/view/bug-bug-bad-settings

If you're partnered with someone a match often won't happen unless you un-partner, refresh, and repartner. It's irritating. If I'm taking random partners it's usually pretty quick. 

before, i could get a game quickly, but now i have to wait a crazily long time even if i don't choose a specific partner!

Thanks! I'm reading this. I'm going to get some info ASAP. 

The hardest part is that we are stuck in between two complaints and cannot win

One the one hand we get these complaints: "Stop pairing me with weak partners and opponents!"

And then we get "I can't get a match without waiting forever!"

The problem is that those are directly opposing. The smaller the pool of potential partners, the longer the wait for everyone. Which is why at first, we paired EVERYONE. 

Let me see if we cranked too hard the other way. I'll post what I find. 

thank you so, so much 

Thanks, Erik!  Great to see someone is actually reading this.

My suggestion is a default to random pairings.  People could change that default by optionally pick partners if they want.  People could also change that default by specifying narrower range than +0 to +16 for wins (for example, only play games between +1 and +14) -- because this would be an option it would not limit the pool unless people explicitly choose it, and they could always unselect it if they found games were not forthcoming.

The only thing we can do is make it acceptable for you to play with lower rated players. My temporary solution is to have it be either +/-400, but with a minimum of 1400. So, for some people that are 2100 that is 700 points below, but better than not getting paired, right? 

I just don't want to make this change and then have people saying "Hey! I'm tired of getting paired with lower rated players!"

i have started a seek about 4 minutes ago i will say when i get  an opponent 

Dropping it down to 1400 is better than it was the past 2 weeks, but still not as good at it was before the +-400.  The real solution is to make it optional and opt-in -- just like with chess and every other variant on chess.com.

There is already a setting for specifying rating ranges for outgoing and incoming seeks.  Use it.  Then add a third rating range for partners and use that too.  Make it off by default, on when people explicitly set it.  Anyone who feels it is taking too long to get a game can open up or unset their ranges.

It would be even better to specify points than ratings (+1 or more for winning rather than -400 rating).  But I understand that could be harder to program; it would be fairly easy to program if people are already teamed up... harder if they are all in a pool waiting to be paired with partners.

@woogiedad You have been seeking for over 4 hours?!

sorry, i had logged out a while ago and forgot, about 1/5 hour before.

Thank you for saying this.