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BabYagun

> I click Variants but it goes to a blank screen

This happens to some users in Safari. Probably "Safari 15 (macOS Catalina)" only. A fix is ready, but not deployed yet. Please use Chrome in the meantime.

BabYagun

Thank you for the examples of games, guys.

Indipendenza

Another fresh example. Not 1 or 2, but PLENTY disconnections. I disconnected 3 times in this bullet (!!!) game. Tricky to play like that. I was lucky enough to have low level players aside, otherwise I would've finished 4th.

https://www.chess.com/variants/4-player-chess/game/26561091

 

mogulskier82
Indipendenza wrote:

Another fresh example. Not 1 or 2, but PLENTY disconnections. I disconnected 3 times in this bullet (!!!) game. Tricky to play like that. I was lucky enough to have low level players aside, otherwise I would've finished 4th.

https://www.chess.com/variants/4-player-chess/game/26561091

Sorry, I can't connect to the server to see that game. My internet connection works fine for other sites right now.

 

BabYagun

If you cannot connect at all, try another browser, check your browser extensions and/or use VPN.

There was a bug "Variants page is blank in Safari", the devs fixed it.

Indipendenza

Disconnections continue. Today maybe just 2 or 3 games without any. In most games 5-7 disconnections, often for ALL players, like here:

https://www.chess.com/variants/4-player-chess/game/26578148

 

LosChess
Indipendenza wrote:

Disconnections continue. Today maybe just 2 or 3 games without any. In most games 5-7 disconnections, often for ALL players, like here:

https://www.chess.com/variants/4-player-chess/game/26578148

 

For the first time ever, I won after I and other players Disconnected, and I managed to connect back in time.  The thrill was exhilarating.  Who can beat the Disconnect first?

Mati was the victim this time :/

https://www.chess.com/variants/4-player-chess/game/26585223/211/2

Member243

i need rating back i was winning - )  https://www.chess.com/variants/chaturaji/game/26620308/83/3 i would have got first

LosChess

Would I be able to get a rating refund for these games?

We're in a leading position, and my teammate times out with 2 minutes on his clock, it takes us about 10 wins to gain 30 rating, which the server wipes out in 1 game by disconnecting. 

https://www.chess.com/variants/4-player-chess/game/26642349/26/4

Here I got -27 after the server disconnected everyone

https://www.chess.com/variants/4-player-chess/game/26446221/45/1

 

LosChess
BabYagun wrote:

@Indipendenza,

We updated the server around 10 hours ago.

If you lost any games due to server disconnections today in the last 10 hours, please post links here.

I have yet another refund request, what does one have to do to get a refund on the rating due to server disconnects and lag?

Does M1 count, where the server doesn't register the moves?  With 20 seconds left, I took the knight and literally watched my clock run out.  I'm getting tired of these -27 losses because the server can't register moves in time.  It's been 12 Days since the update

https://www.chess.com/variants/4-player-chess/game/26742470/31/3

Indipendenza

These server issues are DEFINITELY VERY ANNOYING.

Even with premove, sometimes you flag!!!

example: https://www.chess.com/variants/4-player-chess/game/26745283

I premoved ; and had about 5-6 sec. and still flagged and lost. Very unfair.

Indipendenza

Those who say that it's my computer or connection or whatever make me laugh.

It's 100% the server. 

Here, again, ALL 4 PLAYERS disconnected and several times.

Happens to me about 20 times per day. Very annoying. WE WANT OUR PREVIOUS SERVER BACK.

 

Game #26772577 started.
1st: 3.99 wins
2nd: 1.32 losses
3rd: 1.32 losses
4th: 1.35 losses
Indipendenza has disconnected.
Jonkutonku has disconnected.
69cindy69 has disconnected.
Indipendenza has reconnected.
69cindy69 has reconnected.
Jonkutonku has reconnected.
Indipendenza has disconnected.
Healey76 has disconnected.
Indipendenza has reconnected.
Healey76 has reconnected.
Healey76 has disconnected.
Healey76 has reconnected.

Indipendenza

And it continues. Again and again I see games with several disconnections. It's totally unfair and makes people feel frustrated. Cannot it be fixed once for all?! And is the Chess.com management aware of the problem?

Beyond disconnections, there's also the problem of the lag that became terrible. I've just lost a game where I premoved 3 times in a row, having 6 or 7 seconds, and still lost. IT JUST CANNOT BE. One can't flag with 6 sec. left and with premoves. It's totally unfair.