DGT software is very flaky, their manuals are appalling and their support very patchy. If they were not in a monopolistic position as regards tournaments, they would not be in business any more. Can you believe that their user manual does not even mention, let alone explain what the different colours / flashing /static LED light modes means?! My board does not connect by bluetooth to any of my PCs and in the meantime, the board's LED flashes various colours at various times. BTW, the DGT Pi is even worse - mine only boots into DGT3000 mode - in other words a simple chess clock and not a chess computer. I hate the DGT company. Truly awful.
Bluetooth DGT e-Board not getting detected at LiveChess
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Dec 5, 2024
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#3
If you google, you'll see that many other users have similar unresolved problems.
Dec 6, 2024
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#4
My experience is totally different.
I had a micro-usb DGT wooden board, and the support guys at DGT helped me upgrade it to a USB-C one. Their support was exceptional. On another occasion, I had an issue with a rook and 1 pawn, not being recognized anymore by the board. They sent me 1 new rook free of charge. As far as the pawn is concerned, since it wasn't possible to recognize perfectly the "series" of the pawn itself (they made several different types of pawn, with tiny differences between subsequent series), they shipped me four (read it again: FOUR) different pawns free of charge. Among them, there was my pawn. I didn't have to ship the others back. I didn't have to prove that the original rook and pawn were defective. The board was dated more than 10 years ago, and so the pieces, so we don't even mention terms like "warranty"...
As far as my experience goes, their support is top scale.
I'm not an affiliate of DGT, I only share what my experience is, which seems 100000% different from yours.
AG
Dec 12, 2024
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#6
Agatti's experience, whilst nice to hear, is more about customer support than technical support. It's good that they provided free-of-charge replacement of pieces to him of course. However, the comments online, and the issues I have experienced are about their poor *technical* support when their e-board doesn't connect or their DGT Pi doesn't startup properly and the fact their user manuals are poor and have not been updated. What for instance do the various flashing / non-flashing modes and green / orange / yellow colours of the one LED on their e-board mean? Charging? Connection not working? fully charged? Bluetooth active / not active? USB connected / not connected? Not a clue in the user manual. That's just ridiculous and not ever updated by DGT. I honestly can't think of a reason for this to be excluded from the e-board manual and sadly, it just speaks to the fact that their technical support for the user is not what it could be.
The good news is that I have recently found that the ChessConnect Chrome extension works very well and has allowed me to connect my DGT board via USB to my PC very easily. (Bluetooth still won't connect, but I'll live without that.) I have found it to be much more reliable and less fiddly than the livechess connection software that I had previously tried. ChessConnect can be found here https://chromewebstore.google.com/detail/chessconnect/dmkkcjpbclkkhbdnjgcciohfbnpoaiam I have no connection with the company.
I bought a DGT e-Board and it arrived today. When I first tried it (I am using Mac) everything worked perfectly, then I closed the board and came back around 2h later. When I opened the board again, the bluetooth got connected (It shows on the Mac and also the light stops blinking), however I don't see the board form LiveChess. It shows the board (because I connected in the past) but it doesn't get connected now, Ican not add it to tournaments, or even get the live preview.