Shera Series - Chess Bazaar

😊 The lacquered lawyer! I really hope all goes well for you @Ataraxic1…. It is truly a beautiful set - even my wife likes this one! I hope your order progresses smoothly - yes, I was patient but for me, these disrupted times almost demanded patience - that said, I hope things are settling down and you get a first rate product and service from the get go. 👍

If anyone who may possibly be somewhat new to the chess hobby and wants only one nice set,this Shera set is absolutely perfect!.....Lacquered.....To add a touch of class and aid overall durability,imo.

I am excited. I have a perfect board for the set, recently purchased

@Powderdigit: Just ordered a Shera padauk set as a gift, based in large part on your review and the good customer service you received. Hope both the service and the quality hold up. Do you continue to be happy with the set?

Congrats Richard!

Richard, On May 6, CB claims that they sent me my replacements (a "parcel"). They have not arrived. CB no longer answers my Emails.  I have bought  FOUR chess sets and TWO  storage coffers from CB. I have had  complete satisfaction with CB,s quality and customer service  in the past. I have 2 cracked and 2 defective pieces that should be covered by CB,s warrenty.  I cannot understand why CB,s customer service has failled to provide the service that they gave me in the past.   I can no longer reccomend Cb, at least until    their customer service  improves and resolves my problem.     Edward  Dubin

 

 

 

I think you have to understand that India is undergoing a severe crisis,due to Covid.

It has to impact C.B. and Powderdigit was gracious enough to allow C.B. to do the replacement set correctly,by allowing them time.

I've had issues with C.B in the past(bought 12 sets and 2 boards,with one nice coffer) but their hearts were always in the right place and they did "ultimately" correct their issues.

Powderdigit got what he deserved...A stunning set!

Hi @RichardHG, as with @Ataraxic1 - I really hope all goes well with your purchase. @zimbabwaeed1989 (Edward, I hope your issues are resolved soon.) It is frustrating to hear of your issues as I was hoping the uncertain and fluctuating levels of service from many suppliers was behind us. Alas, it seems not.) 

Richard - you asked if I continue to be happy and the answer is yes. While taking a break from work today, here is a quick update with some more photos that I took when I saw your post - off my iPhone with the pieces in-situ proudly on my dining table - the light is not great but it shows that I continue to enjoy looking (and often setting the pieces to my online games) daily. 

I really do hope everyone gets what they are looking for. As this thread clearly shows - it took me a while for me to get there ... but it worked out in the end. 

magictwanger---I have been waiting for my replacements since May 6, 2021!  That is 3  @ months ago.  I bought my  4th  CB set  in June, 2021  and it arrived 6 days later.   Cb refuses to answer my questions-- Is the "parcel" lost?  Is it insured?  Can you trace it?  I had a long series of emails with Cb  going back to my first CB chess set. They always replied within a few days. Until last month.   ?virus or not, CB seems to be providing customer service, and answering   other customers email.  

Put that way,I am really sorry for you.....I'm hopeful everything will work out.

@ZIMBABWAEED1989 thanks for letting me know about your difficulties. I would like to think that this will be no more than delay and frustration, rather than a failure to honor their warranty. I would be upset. On the other hand, in light of Covid and the reputation of India Post, perhaps the delay can be explained. At some point, they should send another set of replacements. Usually pointing a vendor to complaints by a purchaser on this website results in the vendor becoming responsive. You might want to let them know about your posts.

@Powderdigit. Thanks so much for posting those photos and your expression of continued pleasure on owning the pieces. The set will be a gift to my new son-in-law. I had originally bought for him another set but after looking at your post and thinking about which of my sets he has particularly liked, I decided to order the Shera set (which is similar to the set of mine he especially likes) for him. But I was having second thoughts. Your post has caused me to feel more confidant that I made the right decision. 

@RichardHG - as a worrier by nature, it is at time’s like these I start to feel the burden of responsibility - 😳particularly as it is a lovely gift. I really do hope all works out - as I do for Edward.

As I have noted all along - I hope to provide an objective account based on what I have experienced - hence the transparency of issues when I had the lacquer problem and delay.

I’m with you too - I hope the team at CB see threads like this as a chance to address issues and continually improve. And I hope threads like these help people make informed decisions too -
as you have.

Fingers crossed all around!
….
On an related aside - for me, there’s something both scary and wonderful about the anticipation of a new set … I recently pulled the trigger on a set out of Germany … and the anticipation of its arrival is exciting with a spoonful of nerves! Probably still weeks away but I wait with baited breath.

@ZIMBABWAEED1989 Like @MagicTwanger, I had a good experience with CB. It was not perfect. They somewhat gave me a bit of a runaround for replacement pieces, but ultimately they agreed to resolve my issue after few days. What you're going through just stinks. I would be irate after 3 months. Hopefully, CB will resolve the situation with you soon.

My son-in-law just opened the Shera set I ordered as a gift for him. It is not lacquered. Excellent quality and no cracks or other problems. I took a photo of a few pieces with my 3-year old iPhone. 

Thanks to @Powderdigit for his review.

@RichardHG - you’re welcome and I am glad (and somewhat relieved) that you and your son-in-law are pleased with your purchase. It’s a weird feeling - writing a review in good faith and trying to be balanced … one then hopes that if people decide to purchase something - they receive a product that meets or exceeds what they were after. It such a shame that some people are experiencing service issues but I am glad that it worked out well for you… as it did for me when I received my replacement pieces. Enjoy your set. 👍😊

Beautiful pieces. I am glad there were no issues.

Killer set! One of the nicest around,especally at the asking price(with the better discounts always offered).

Good luck with that gem.

Congratz! Nice set! I've been talking about sinquefield knight set lately so I start seeing them everywhere. Now I see this set, I see a sinquefield knight with a wig lol