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  • #41

    Perhaps Carl is on holiday?

  • #42
    Minarima wrote:

    I've been trying to get in contact with Carl (or anyone) at Official Staunton for almost a week now, but haven't received any reply to my online contact form submission, and the UK phone number for the chessmaze shop in Whitchurch doesn't work either.  

     

    To to be honest this kind of customer care doesn't fill me with confidence.

     

    I'm hoping to purchase the 1851 set in boxwood and ebony, but so far haven't even managed to talk to a human being, does this store still even exist?

    No idea whats happened here? we have no email from you?  or message here? please direct your correspondence to [email protected] ...best way right now as phones are not manned as its the bank holiday weekend. The 1851 ebony sets are currently out of stock, check back in 5 weeks 

     

    thanks 

  • #43
    GM-4U wrote:

    No idea whats happened here? we have no email from you?  or message here? please direct your correspondence to [email protected] ...best way right now as phones are not manned as its the bank holiday weekend. The 1851 ebony sets are currently out of stock, check back in 5 weeks 

     

    thanks 

     

    Hi Carl,

     

    Thanks for getting in touch. I think there may be an issue with your Whitchurch landline, it rings out v. quickly, and then a 'dial up' internet type noise starts playing down the line. if not maybe there's an issue with my mobile.

     

    You mention that the 1851 in boxwood and ebony will be available in approx 5 weeks time, would it be possible to reserve one of these sets? 

     

    I'm also looking to purchase one of the OS's 'luxury handmade' mahogany boxes- I don't think I could stomach having one of the MDF veneered boxes that are sold elsewhere, especially for use with a set like this one.

     

  • #44
    Minarima wrote:
    GM-4U wrote:

    No idea whats happened here? we have no email from you?  or message here? please direct your correspondence to [email protected] ...best way right now as phones are not manned as its the bank holiday weekend. The 1851 ebony sets are currently out of stock, check back in 5 weeks 

     

    thanks 

     

    Hi Carl,

     

    Thanks for getting in touch. I think there may be an issue with your Whitchurch landline, it rings out v. quickly, and then a 'dial up' internet type noise starts playing down the line. if not maybe there's an issue with my mobile.

     

    You mention that the 1851 in boxwood and ebony will be available in approx 5 weeks time, would it be possible to reserve one of these sets? 

     

    I'm also looking to purchase one of the OS's 'luxury handmade' mahogany boxes- I don't think I could stomach having one of the MDF veneered boxes that are sold elsewhere, especially for use with a set like this one.

     

    please   [email protected] happy.png 

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