Daily puzzles comments: 90% are SPAMs, now more than 6 MODs intervene...

Bman460 wrote:
This chat has been corrupted by a bunch of 6 year olds who think it is funny to spam dumb stuff & aren't getting banned after I've been reporting them... I wonder if Chess.com has given up on this chat. At least get moderators for this chat please!!!!!

@justbefair

There are at least half a dozen moderators who look at the Daily Puzzle chat. They have been much more visible lately.

However, there is not much a few moderators can do when there are 2 million people who look at the Daily Puzzle every day, except to delete some of the lengthy and or abusive posts and mute a few of the repeat problem makers. 

@justbefair Yes, because I highlighted the problem to Erik.

So 7 MOD have to check approx. 1000 comments, shouldn't it be much more visible? @Bman460 I totally agree with you. this gives a very bad image and reputation to chess.com. Maybe should MOD be paid, maybe efficiency would raise... Alone, I control all posts and report them accordingly. 

A lot of posts that people don't like are not necessarily going to be against the posting guidelines. It would require paid people to cover the daily puzzle chat 24/7 and likely between 6-8 full time people to do it effectively with a minimal chance of missing things (with tracking all new posts).

Just like any content area, there will temporarily be posts that are unwanted and against posting guidelines even then. However, it's probably very unlikely that there will be paid people dedicated to that area, in my opinion

Get people 3 people: in US, Europe and Asia to cover 24h.

Why are obvious spammers like ehm42 still around? aren't the guidelines too lenient?

You may be right, unpaid MOD people do it to the best they can, although the image and reputation of chess.com is at stake.

Thank you @Martin_Stahl

There are 7 days a week and 24 hours in a day. 40 hours a week is standard for work, especially in the US, so you have to have someone to cover those days off, sick days/vacation, etc as well. You could get by with less with 12 hour shifts and alternating schedules of 4 days on, 3 off, 3 on and 4 off, but still need to cover days off/vacation.

Still think it's unlikely.

Thank you @Martin_Stahl, shouldn't you change your strategy?

no more warning since it is a loss of time, just mute people like Aiven067. Look for yourself, the yesterday comments are appalling and I feel ashamed for chess.com.

Who is the head of the MODs? Today is my last paying member... 

The mods need to be tougher with nonsense posts in all forums not just the daily puzzle.

Just delete the rubbish posts without warning and ban repeat offenders from the site.

You could open a ticket with support about your concerns and they can get them in front of the appropriate person. However, I don't think moderation will ever get that draconian

Maybe only premade comments should be allowed in the puzzles comments.

uhh

what does that even mean

Thank you @Martin_Stahl.

Kindly read daily puzzles comments again and you may realize that MODs need to become draconians. Indeed, past leniency led to 90 % of idiotic comments... this needs to be addressed, for chess.com's image is at stake. 

You may feel that mods need to be draconian but historically the site does not want draconian moderation.

I do look at the comments and a lot of stuff is pointless but that is not normally considered something that the site has wanted moderated, historically speaking.

A lot of stuff getting downvoted is perfectly acceptable as well.

From your perspective maybe @Martin_Stahl, but decent/normal players may dislike dumb or idiotic comments. There should be a survey, it may be surprising to chess.com... would that be possible?

Should MOD be more draconian regulating dummy/ idiotic comments or not?

Thank you for giving the historical perspective. I have been on this site since 2011 and clearly noticed a worsening of the situation regarding spammers ,of all variations, in puzzles 

Thank you Martin. Are the few hundreds daily idiotic "easssssssssssssy" comments acceptable?

On the other hand, @nilsusaurus wrote: "i wanna recreate the holocaust" (at the other extremity of unbearable) stayed online few hours! this is, from my perspective, totally unacceptable. 

I admit that chess.com made a 'blunder' in many ways, but at least they are trying their best to solve it.

Posts like easy are fine, as long as the same poster isn't adding it multiple times in the same daily puzzle.

The other is not and would get moderated.

[removed -- MS]

1) What about preventing people from posting more than twice on the daily puzzle?

Pareto rule 20% of spammers create 80% of spams. Some kiddos make dozen of comments polluting the thread in a big way.

2) @merlin is active on daily puzzles comments, but I don't see the names of other more than half a dozen MODs. 

You may forward this idea and the IT (feasibility) to the head of Mods, should there be one... Thank you @Martin_Stahl

@Martin_stahl, can you ban this guy for insulting me? SMD means "[removed -- MS]"

There's more to the site than just the Daily Puzzle and in fact, while it gets a lot of visits, the need for moderation is higher in other areas. So you won't necessarily see a lot of different mods in the same location since it depends on the areas they are focusing on.
For example, I'm mostly in the main forums, by choice, and will occasionally hit the Daily Puzzles (based on reports) and moderate when I have time.

As to automated filters, checking how many posts a members has overall in a puzzle and limiting based on that, seems pretty resource intensive and unlikely to happen any time soon, if at all.

Thank you for taking time to answer Martin. 

Limiting posts to two on daily puzzle is just a programming line. That would reduce spams/idiotic comments drastically.

IT people can confirm or infirm my proposal. 

Reminder: spam/idiotic posts are severely damaging chess.com's image and referral rate.

Thank you.